Villas at Riverside Apartamentos

Moved into this complex as a new member of the shoals community back in 2022 just a few months before new management took over the property. At the time, we were happy and thought the community was a perfect fit for our family of three.

Fairly quickly, things were being treated with frustration and involved the bare minimum effort. I discovered water damage in my apartment's master/guest bedroom and, reported it in as an after-hours maintenance emergency. The following morning, maintenance came... by with a bucket of paint and covered all visible water damage without identifying the water source. I was constantly feeling unwell and continued reported musty smells, but of course nobody was able to identify what I was reporting! Eventually I noticed there was some odd growth on the master bedroom baseboards so I reported it and requested an inspection. My request was denied immediately, I was told I could leave without facing fees (They gave me just shy of 2 days to decide on this with a small child and a pet) or inspect on my own. After providing them with a professional report and test results which detected mold growth, they reimbursed the cost of testing and we agreed that a licensed professional would replace all damaged materials and inspect further. After repairs were "completed" by their contractor and the same staff member who initially covered the damage, only two out of the three damaged baseboards were replaced, leaving the repairs we agreed on incomplete. Upon calling them out for failing to provide all the necessary repairs we agreed on, they told me their move out offer was revoked and no further repairs would be done, which left me no choice but to relocate as someone who suffers a severe mold allergy.

There are many other communities in the Shoals/Florence area that value their tenants and take these things seriously. As other reviews have stated, staff members ARE rude. They will cover up for each other and, take little to no responsibility when they make mistakes, this goes from property staff up to the Jr vp of the realty company. If you choose to rent here document all conversations, make every request in writing so that they wont suggest "zero trace of your complaints", (like they did to me!) take photos, know your rights as an Alabama tenant and advocate for yourself regardless of how inconvenient it is for them. Lee mas

They are just amazing! , community is super clean, great facilities, amazing apartments, leasing office are amazing people and always keep communications up to date, winter storm was bad and they were all taking care of us all giving advices and letting us know ANYTHING we need to hear, maintenance people go immediately to help you out, best community we haver ever live in! You’ll love it!

I waited 6 months to review on this site. I have to say I love my apartment and my community. Best decision I made was to move here. The actual apartments are very spacious and have all the upgrades, being a new build. I love the tile floors and the new kitchen and bathrooms are hands down the best in The Shoals area.

The community is safe and grounds are kept immaculate. The hallways and the back of my apartment are well lit too. It’s quiet and surrounded by pretty wooded views. Somehow, I’ve... taken up bird watching relaxing with my cat. Abundant peace and calmness here.

It’s also close to anywhere I want to go too. The apartment is well insulated. Bonus, my electric bills have been the lowest ever in my life. Management and maintenance are top notch too. A+! They actually want to help you and every interaction I have had, has been with politeness and a smile. Definitely check them out. Lee mas

I loved living at Villas at Riverside. The apartment management and maintenance staff are friendly, quick, and do their jobs well. My year at the property was safe, comfortable, and convenient to both Muscle Shoals and Florence. The apartments themselves are modern and up to date. The pool is such an added bonus for relaxation. Truly a peaceful and comfortable place to live.

The apartment is not durable. The paint came off the walls extremely easy by just brushing up against it. I had a tile break on the floor after dropping a cereal bowl. Overall, the amenities are not great for the price and parking is a NIGHTMARE.