The Ranch at Pinnacle Point Apartamentos

When we moved in, they showed us one apartment and try to give us another one. we complained and had to wait longer to move in when we had nowhere else to go. We then got charge 2 time for deposit for getting the wrong apartment then to get our new apartment. there are rats and ants. It's not worth the price. The landlord is so unhelpful and doesn't care about anyone's situation. Pieces of the apartment fell onto my car and Its been over 2 weeks and I still have not heard back I just get the run... around Lee mas

They charge a non refundable deposit just for applying. This is before a lease. Before you even agree to live here. Just for applying. It is a scam. I have applied to over 10 apartments in this area over the years. None of them charged me a deposit until I agreed to take the apartment. And the ones that did gave a refund until a lease was signed. I signed nothing. Agreed to nothing. 350 bucks gone just for applying. Do not apply here! Trust all the terrible reviews you read and find another... place. There are brand new apartments that are bigger and nicer for the price they charge in the same area. Lee mas

The lack of professionalism and lack of communication from management is
ridiculous . They will try and charge you for anything and everything. My move in date was pushed back for two months because of flooding . The issue was never fixed my sink and dishwasher still flood. They have tried to charge me for a garage that’s they said I could use to store my stuff for two months for free (I have email proof). since I was displaced. They don’t follow through with what they say. Nobody ever answers... the phone so if you have an emergency you are out of luck. They only respond to emails when I blow up their inbox .save yourself the time, money, and stress and live somewhere else. By far the worst management I’ve ever first hand experienced. My neighbors are also having problems with management as well. Cars are getting broken into and nothing is being done about it. Lee mas

The reason they don't charge you a security deposit is so they can charge you to clean the unit when you move out. They had major flooding earlier this year and when they repaired the damages, they used that as an excuse to jack up the prices on EVERYTHING (covered parking, garages, rent). There's a max of 10 uncovered, unassigned, FREE parking spots for each building so that they can charge you to get covered or garage parking. Some buildings don't even have that. Oh and they charge you monthly... for trash valet, pest control (that literally has only come over 2x in my 1 yr), renter's insurance (even if you already have your own policy), and a "service fee" for the company they use to itemize utilities/rent/monthly charges. So basically add $50-$100 to whatever they list for the rent. My unit hasn't been updated in at least 5-10 years and whatever cleaning company they use is not good for deep cleaning/move in services. One of the bathtubs has a hole in the side that the previous tenant tried to spackle over but good thing I don't need it often. They nickel and dime you for everything and really it just looks nice from the outside. If you're gonna pay this much for rent, go somewhere that gives you better parking and less sleazy hidden fees. Lee mas

Spend your money on a better complex. Management refuses to do anything when you complain. If your heater quits on a night when temps are below freezing - but your apartment hasn’t dropped to below freezing yet they need to “check the handbook to see if they consider this an emergency and can call anyone out” unless you put your foot down. The heat & air company they called out said maintenance needed to be done on my unit - they’ve yet to do the maintenance recommended and the heater quit... working a second time. If you have any problems with neighbors and complain - it is guaranteed to only get worse after each complaint and management will not do anything about it. Don’t bother trying to call the complex. For a year now, they refuse to answer the office phone unless you repeatedly leave messages and send emails to all three managers. You pay for a gated community and the gates remained opened and not operational for more than a year. I would recommend spending your money on a complex that cares more about the people than they do about simply taking your money and refusing to properly maintain the property and complex. I’ve lived here for 5 years. However the last year since management has continued to change is has rapidly continued to go downhill. I wouldn’t recommend this complex to anyone. Lee mas