Greentree Apartamentos

Live here if you want no running water on a weekly basis with no notice for hours at a time, and ladies in the office who simply tell you “that’s not my job. Someone else is working on it.” Not convinced? Let me sweeten the deal with no hot water for three days straight for 1800’s style bathing at 2022 “luxury prices”. You also get broken security gates, random illegal added rent fees and all kinds of fun. Oh and there’s no open swimming pools for over a week. No water. No swimming or running... water in 112 degree weather? NEW Management so ignore the old positive reviews.
This property manager has-not been accredited with the better business bureau. The main pool is still not operational, the bike and elliptical are broken in the gym, you can’t opt out of valet trash. Just google valet trash apartment and you can find articles and forum posts from tenants across the country calling similar valet trash programs a “scam” but if in rising inflation you want to pay to have someone carry your trash two feet be my guest, don’t want it well you can’t opt out. Don’t live here.
Recently have a huge ant infestation all over the sidewalks, trying to come in the house, covering the trash cans, trying to get in our cars. Sugar ants and carpenter ants. Told apartment and they’ll spray next time the bug guys out, but why weren’t they spraying for standard pests that are clearly a visible problem to begin with? Reporting the ants as a complex complain got us reprimanded by management as it’s “pest control” despite it not being a unit problem and clearly a complex one. Little communication and unfriendly again, was surprised to get a response. Lee mas

Update: If you live here or choose to live here (first, I'm sorry), please have all communication in writing. Shenea just implied that I was lying about her telling me about the previous tenants here, and then slyly admitted to it by giving us more information about them. We were offered to transfer units with fees at first then without - if we edit this review. We said no. They also wanted us to sign a 12 month lease. NOPE. They also send emails saying that the water will be turned off for a... few hours right when it's getting turned off. What if I'm in the middle of a shower? Haha. It's hilarious at this point. This has been one of the worst experiences of my life. My stomach hurts every time I drive home and into the complex because of the whole experience. ---- Bianca, the general manager has been helpful and has helped fixed the ac, the front door, the dryer, and scheduled for the resurfacing of the tub. We still are waiting on the rest of our outlets to be changed. The fridge door is still hard to open. After attempting to fix it, we still have to dry our clothes twice because they are still damp. They are down to one maintenance guy, so nothing is getting fixed. We have told Bianca about our loud neighbors upstairs multiple times. She said she’ll give them another notice, but we are not sure what that does. Packages are still sometimes left on our door even with us paying for the locker service. The pool is still closed. It hasn’t been open since we moved in July. Again, we are paying for that. We were offered to move to a different unit, but I don’t know why we’ll have to spend time and resources to move again when our upstairs neighbors are the ones being inconsiderate. Shenea, the assistant manager, told me that the previous family who lived in our unit also requested to move. This means that they moved us in without fixing anything. I guess they just didn’t empathize with us. Bianca said she used to live here and was miserable, and yet she is the general manager. It’s disheartening to know that families are being put in these apartments even with the office knowing how miserable it is to live here. I was crying our first day in this apartment. Lee mas

They overcharged me on my rent 9 of 12 months. Yikes! I had to constantly ask why I received lease violations they would always apologize but it happened nearly every month.

Property is not well taken care of. Pool was green for the entire summer, gate never worked for more than 3 days at a time. Dog park is flooded and equipment is rusted and sharp.

Water shut off minimum once a month, often without notice and off for several hours at a time. Took FOREVER to get hot water.

They gave the... outside a facelift but don’t be fooled, the apartments are VERY old and outdated. Community areas are often closed, but of course they’ll still charge you!

I feel the management is very dishonest and it’s not worth your hassle. Currently in a legal battle as they’ve been charging me rent even after moving out months ago. This place is an absolute SCAM! Lee mas

Nicest staff. Made my move-in super easy and was very helpful throughout the entire process.

Was planning to move out of here because of the parking situation, constant water shut offs & random charges. However, due to the economy rising we are staying another year. We rent a one bedroom renovated apt & have not had any major issues! Maintenance usually responds within a day for general fixes. Also, management responds quickly to our emails which is also great! On top of that the manager also negotiated our renewal price which was amazing as well considering our current apartment price... is crazy high post-pandemic everywhere! Would rate 5 stars if they would stop shutting off the water frequently lol. Overall not bad of a place and my neighbors aren’t too bad either. Give them a chance :) Lee mas