The Franklin Apartment Homes

I did not have mail box or gate code or remote key access for over a month and half. since moving in. I had to go into office multiple times to complain.. after complaining so many times they finally rekeyed my mailbox and got my remote to work and my number to manually enter in.
Month in.. Once I started seeing alive roaches I immediately put in a work order which was closed out again no communication at all had to go to the office to find out why my order was closed out and what they were... going to do about it.. they were going to schedule a spray a week went by pest control finally came in to spray only did hallway and kitchen not were the roaches were coming from.. behind the oven and refrigerator I asked for him to spray behind the appliances he said no and left. I went to the office right after he left to ask for something else to be done they then scheduled the bombing for the apartment… had to be on a Thursday which is veryinconvenient given my work schedule. They came did the bombing I waited 10 days as they advised no one followed up with me so I had to go back into office because the apartment became over infested with roaches still. Now living less than 3 months still have the roach problem the bathroom is having issues not flushing right plus the caulking around the shower toilets and sinks etc. are separating or cracking. , there is a major leak under my kitchen sink which has caused my water usage bill to go up, there is now water damage which they could have avoided had they addressed the issue when I put the work order in according to the immediate issue the water leak should have been addressed right away.. I have Placed work orders in weeks ago… nothing has been address. no one has followed up.. I went to the office yesterday to once again complain about the problems was told they would follow up to have maintaince in to fix problems today and would add in the pest control to come spray again but would send me an email to confirm…. NO EMAIL or any form of communication has occurred. Just had pest control come in unexpectedly once again was so rude I have 5 kids pup while asking for him to wait a moment so I could move items out of the way so he could spray he got an attitude only spray the hallway and said they would reschedule. It’s now past 5 no one has come to fix the apartment issues. I am so beyond frustrated I am a single mom, dealing with all these issues HIGHLY DO NOT RECOMMEND MOVING INTO THIS PLACE.
Lee mas

Horrible horrible staff and complex! You see signs that say “smoke free apartments” but you get the absolute opposite. New tenants moved in and smoke weed like no other, all the smell and smoke goes up to our apartment. Have been on them about getting it resolved but nothing has happened. Don’t care about their tenants and have made numerous complaints because we have a newborn.

I have lived here 2.5 years. It recently changed management from CWS Apartments to CAF Management. Communication from management since the change has been nearly non existent since the change. Security gates were open for 2 weeks with no explanation. Trash valey service was supposed to be new service that started according to flyer left at door, but it didn't start on time, and when a can showed up today, no further instructions provided.

In addition, starting prior to new management, the... so call "package lockers" is a random room with cubbies where packages are open to everyone and can be easily stolen. You can spend 15-30minutes looking for your package in that room. It's a joke. Half the time the sofware to open the door doesn't work and packages are left outside the door.

My "rainfall showerhead" last year was replaced with $5 generic showerhead with promise to be replaced. I waited a year. When asked to finally replace it, I was told to buy my own and they would install it. I was also told they'd replace my cracked toilet, but after th showerhead incident, I'm scared to ask because they'll probably ask me to pay for that too.

Lastly, newest neighbors are irresponsible dog owners. They bark all day, everyday. Car alarms going off multiple times a day. Now, the past month, people are parking in my spot all the time, which ever happened before.

I was really happy here, but it seems since my rent got jacked up $300 a month it's slowly going downhill. I have a year left of this. Just praying housing/rental market corrects itself soon as I can get a place this place used to be.

This morning 5/9, there was MAJOR NOISE being done by huge truck thing in the parking lot before 7AM. Received no notification/explanation. My rent was higher this month with no explanation or statement from the office or website portal. I'm getting EXTREMELY frustrated living here by the day. And absolutely no one answers the phones, returns emails or voice messages. It's like the entire management team has disappeared.
Lee mas

The complex is a nice place to live. The price is affordable, but I have been extremely un-impressed by the professionalism of the front staff. They are inaccurate with their quotes and are extremely difficult to reach when calling the front office. I have made several complaints and all I have received is a "Sorry for the inconvenience, but nothing I can do."

The community is beautiful inside and out. I was contacted after having maintenance issues and reassured that items will be taken care of. The office staff is friendly and helpful. It really feels like living in a resort and my kids say it’s like we’re on vacation here ??