3/2/23
Renting here is not worth it
They give you one day to pay your bill. Most companies let you know weeks ahead of time what the amount will be before the bill is due but not here. They give you 24 hours to pay and if you try to pay early they have a hard time giving you the correct amount, then a week later you get a notice for paying late and they blame it on you.some people work or go on vacation and it’s so hard to pay within a 24 hour period and the office is only open until 6pm. These apartments are way over priced for... the condition they’re in. The landscape is a mess with the lawns being flooded and are a muddy mess. It’s hard to take pets out because the lawns are way over watered and you can’t step on the lawn without getting muddy. It’s been like this for months and they still continue to water the lawn. The only lawn that they keep nice is by the front office. I think they want people that look at possibly renting here is a nice and well kept apartment complex. They charge us an additional $50 a month for landscape maintenance that isn’t getting done. I don’t understand why they are charging us extra for yard maintenance when the yards are getting worse. I can’t wait for my lease to end. If you’re looking for a place to live I would look elsewhere. Also I’ve had black mold in my apartment and all they did was wipe off the mold and they didn’t try to look for the cause. If you’re looking to rent here please don’t walk on the lawn unless you don’t mind muddy shoes. The only thing nice here is the front pool. Everything else is old and outdated and not worth the price. Please read the lease and look at all the extra charges they try hiding. The utility bill will be a minimum of $100 so keep that in mind and in the summer expect your electric bill to quadruple because the AC unit will never shut off. The air conditioning in the apartments is not efficient and will run 24 hours a day and it can’t keep the apartment cool. I had them look at my air conditioner multiple times and they said it’s normal. My apartment gets very humid when the AC is running and again they said it’s normal. I tried to hire and pay an actual AC repair company, but due to it being an apartment I would need approval from the management and they denied it. The repair company did say that an AC unit should not cause extra humidity and they are actually supposed to lower the humidity when it’s on. I’m guessing that’s why I’ve had black mold in this apartment. Please don’t rent here.
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Administrador de la propiedad en Luxe at Ocotillo respondió a esta revisión
Hi. Thank you for your feedback. Here at Luxe rent is due on the first of every month, however, we give you until the 3rd of each month pay. Late fees do not start until the 4th of every month and we also give online options to pay your rent. Our... apologies if this was not properly communicated to you at time of move in, but it is listed on the lease agreement. We are working with our landscape company for any landscape issues as we have been doing extensive landscape projects on property which could be the result of some of the areas you are noticing. I am concerned about your mention of mold as this has not been brought to the attention of our office. Please contact me directly, Caroline – Luxe Community Manager – (480) 699-4610. This will be treated as top priority and id like more information about this situation so I can personally investigate. Please know that we would never ignore a report of mold and take this very seriously. I hope to hear from you right away so we can take care of this immediately.
