20/1/25
Bed bug infested!
While I can absolutely write an entire novel about my experience since living at the Stewart, I’ll save that for now and share the most important thing to know. This building has bed bugs and management does nothing to resolve the issue. I’ve had them now twice, even after having my apartment treated 3 times (at my own expense because they lied and told me I didn’t have them when they sent their pest company out for an inspection.) I had to hire my own company once I realized how far they would... go to lie and cover themselves to avoid being responsible. They didn’t know I had a camera in my apartment recording the entire inspection. They also didn’t know every conversation I’ve had with them I’ve had my phone recording in my pocket, building quite the case to prove their negligence/lies. Come to find out after months of trying to get back to normalcy after the trauma of dealing with bed bugs, the sonder units that have short term rentals in this building have bed bugs and nobody is doing anything about it. If you are an individual who works hard and takes pride in your home and the life you’ve built for yourself, don’t move in this building. It doesn’t matter how well you follow the protocol for getting rid of the bed bugs, if the building is infested there’s nothing you can do but continue to treat your unit over and over while exposing yourself to the toxic pesticides. There are several people in the building stating they’ve had bites too but don’t want to come forward in fear of having to pay for it, so they’re making the issue worse as well. If you are dirty, partake in illegal activity of all sorts, and love management companies that lie to your face then this is your home and you will be so happy here! Otherwise, I urge you to stay far away from this building. You will lose your sanity and your health will decline from the stress of dealing with such incompetence of everyone involved. This building is run by careless lying morons.
Reseña de Apartments.com
Administrador de la propiedad en The Stewart respondió a esta revisión
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the challenges you’ve faced, and want to assure you that we take feedback seriously. We apologize for the inconvenience you’ve encountered with pest issues... and for the frustration you’ve felt through out this process. Our goal is to provide a comfortable living environment, and it’s clear that we fell short in your case.
We are addressing this concern with our pest control partners to ensure that all issues are handled appropriately and efficiently, and we have investigated the broader situation you’ve mentioned. We regret that your experience led to this level of dissatisfaction, and we understand how stressful dealing with these issues can be. We will continue to work to improve our management and communication to better serve our residents.
Thank you again for your feedback. If there is anything more we can do to address your specific situation, please don’t hesitate to reach out directly.