San Marino Apartamentos

I wish I could give negative stars for this review because as others have stated, management is rude, unethical, lazy, unaccountable, and seems to only care about money and the place that we moved into was not ready for us to move in. We moved out on 10/28/21 and were promised our prepaid rent back in two weeks and as of 12/19/21, we still have not received it and they are not responding to us.

The apartment was not ready for us to move in and there were so many issues! We were excited to move... because our unit had an attached garage and that was one of the main reasons we chose San Marino. Even at first glance, we saw issues, but when we took a closer look, we found many more. Our initial walkthrough, we found chips on the walls, unfinished paint, a drawer was just put into the counter and was not on the rails, the refrigerator was wobbly, there was a leak in the bathroom sink, the bathtub was glazed with dirt and debris still in it, there were gaps between the baseboards and the floor, and I could go on forever. It got to the point where we found it easier to take video of the place instead of pictures because there were so many issues. When a contractor would come to fix something, they would fix one thing, like the leak or put the drawer on the rails and say that the other issues were a different person.

The only good thing about management was that they agreed to let us out of the lease on the second day and giving us 48 hours. I found a great place that we are now where the management actually cares about the place and is responsive. We informed Marissa that we were moving out and agreed to give back the keys. After we had moved our stuff out, we went to the office to return the keys. We were told to sign an indemnification letter and give back the keys, but we would not be given a copy of the documents we signed for our records nor a final account statement of how much was owed back to us. We went back and forth w/ Marissa and she basically forced us to sign it because if we didn't sign by that night, the offer to let us out of the lease would expire. On 10/28/21, we reluctantly signed, gave back the keys, and were told that we would receive a check with our prepaid rent back in 2 weeks. I had to send them an email afterwards to recap our conversation because they would not give us anything in writing. We received the final account statement in the next few days, but as of the today, we have not received our check for almost $2,300 back. Lee mas

Nothing but regret
Had to sign 3 different contracts because they changed the move-in date 3 times; the first time was with less than 30 days notice, by the end our move-in date was 24 days after the initial date and a different unit completely.
During this ordeal there was zero empathy or understanding from the leasing office, they were extremely rude and knew the market was in their favor and they would have no problem filling the unit at a higher rent than what we signed at while trying to... be prepared in advance.
Upon move-in, there was no closet installed; it took 3 weeks and 3 attempts to get it installed.
Multiple issues upon move in and got the runaround; office told us to put in a maintenance request to fix any issues, maintenance “cancelled” issue and told me renovation contractors would be sent in to fix it, contractors fixed 50% and said they didn’t work on the other things and I needed to talk to the office, asked office to resubmit our requests, the next day it was canceled with no communication (issues included no power to certain outlets, loose outlets, doors falling off of hinges, cabinet drawers not wanting to close, loose plate at the front door, security alarm not having power)
Vehicle broken into within the first month of moving in and have heard about multiple others in the complex

Broken security alarm; paying for the security alarm is required (built into rent fees

Sub Par renovations

Most recently- raw sewage backed up into our bathtub. We were told we had to take care of the cleaning ourselves.

Some of these could have completely logical reasons but the constant run around to get anything accomplished has been so unprofessional and unhelpful. Communication has been nothing but frustrating. I would not recommend this complex or any with Knight Vest Residential Management company.
Lee mas

I love this place! It’s my first apartment on my own and I have to say I love the new upgrade in the apartment I have. The mail box parcel room is awesome since you need a code to get in. Nobody can steal your packages. Maintenance is hard to get during the weekend but understandable since they’re open during the week but they’re on it if you have any issues! The people working here were extremely kind even before I moved in . From the tour to moving in. Our USPS guy is the mean one but other... then that everything is great LOL. Lee mas

I'm so sad. I loved this place when I moved in 7 years ago. There were lovely areas with green grass, healthy plants, etc. The fitness room was maintained with working equipment and entertainment. The locker rooms were clean and the steam rooms were functional. Swimming pools & hot tubs were maintained with working lights. Skip to the present: Most grass areas are gone - replaced by rocks - in many areas the rocks so scarce the dirt surface is bare. I went to use the fitness room tonight and no... one was there. I was happy to have the entire room to myself, then discovered both treadmills were posted with out of order signs. One tv was on but I couldn't locate a remote. Features such as a mirror and shelving had been removed & in their place holes in the wall and patched areas. Called management in early August to report all 3 gas bbq grills wouldn't light. They said it would be a week or so until fixed & would post an out of order sign in the meantime so people wouldn't waste time with their food items trying to figure out the problem. As of a week ago (2 months later) none of the gas grills were working yet. The light in the hot tub by front office hasn't worked for at least 6 months. My stairwell light has been out for who knows how long. If I could reach it, I would replace bulb myself. I've done that at least twice for the light outside my front door. I just don't understand what happened to management's pride and care of this property.


Lee mas

Water leakages in apartments, delay and lot of follow-ups required to get the maintenance done. Lot of dog poop on the side walk. will not recommend