Toscana at Rancho Del Rey Apartamentos

This apartment complex is the worst. They don't work with you at all if you have any issues. The halls are dirty people don't pick up after their dogs. You pay for everything including parking. These are not luxury apartments at all. Every week some one moves out it's so bad they can make money by renting U-Haul's to people.

Property is filthy & the office employees are terrible and offer you very little help. They charge for parking spots per month, then they have a parking company that charges 30.00 to renew a sticker needed for the window(this charge used to be covered until 2021 without notice). Good luck

OVER PRICED RUNDOWN APARTMENTS!!!

It’s a quiet, decent community. When it comes to repairs they could use a lot of help. My family has been sitting at home with a clogged sink for 4 days, and even after a call to the office, no one has showed up to repair it. Don’t be a day late on rent though. They’re all over that. If they paid as much attention to work orders as they do to rent payments, this place would be 5 stars

2 parking spots come with a unit. Although you have to pay a $30 registration per sticker. So $60 minimum for 2 cars. Oh and they never check for stickers. On site security does not ever check. I see cars all the time that are parked for multiple days without a valid sticker. Also people do not pick up after their pets. There's hardly any parking available in the evenings, so you have to park on the already crowded street or be forced to pay an extra $50 a month for a reserved parking spot which... surprise surprise theres a $30 registration fee for the sticker. Avoid this place unless you have no choice Lee mas

Just a warning for anyone thinking of renting here at Toscana Rancho Del Rey. If it helps just one person it was worth the time to post this.

These apartments have ZERO sound proofing. You will hear your neighbors TVs, music, phones, doors slamming shut, walking in and out of every room, and conversations just to name a few.

That by itself is almost tolerable, but I moved into a first floor unit (which coincidentally I was charged more money for) and shortly after a family of 4 or 5 moved... in above me. It has been an absolute nightmare and I'm only here 2 weeks a month because of work. It's like living under a construction zone. When my lease came up for renewal I was unable to leave the complex at that time and hoped it would get better. It did not. As a matter of fact it got worse.

In addition to all the noises I mentioned above, the family above me stomps around all the time and bangs, drags, and drops stuff on the floors. My daughter can't even sit in her own bedroom and do her homework in the evenings. The only time we get any peace and quiet is when they are not home. Which, unfortunately isn't very often.

I've asked the leasing office for help a total of 4 times now and have gotten zero results or resolution. Which is a shame. And in an act of defiance, the family has gotten louder. What's worse is when I move out (counting down the days) a new tenant totally unaware of what awaits them will have to endure the same horrible situation. Please don't let it be you. I wouldn't want anyone to be in this same situation.

So in closing, if you absolutely must live at Toscana Rancho Del Rey, I HIGHLY encourage you to sign a lease on a top floor unit. You'll no doubt hear your neighbors and everything they do, but you won't be living in horrible conditions underneath them.

***Quick update: On March 4, 5, and 6 I left messages asking to speak to Denise the property manager about the on going problem. She never returned any of my calls. If you ever have a problem as a tenant at Toscana do not expect to receive any type of help.***

Thanks for reading and good luck! Lee mas