Trails at Grand Terrace Apartamentos

Currently waiting for my lease to be up. Will not be renewing!!! Management is very bad here! Maintenance can take months and even requests are not done. I have been here for a little over 6 months, and from the beginning I put in work order and still have not completed. We were told by staff themselves, "your apartment is not as bad as others that need work orders completed." Mine is pretty bad, i can only imagine those that are worse.

Yes, the apartments are nice. But once you sign the lease, they stop providing any sort of customer service. I've been waiting for over 3 months for them to fix a cabinet in my kitchen and every time I call they say they only have 1 handyman and they have no idea how long it'll be. Yet, I always see multiple people working on empty apartments fixing them up so they can rent them for even more money. They keep closing my work orders without actually fixing anything and I keep having to re-submit... them. Most of the outdoor lights are broken and the front gate is almost never working. I've gone outside to find a homeless person sleeping under the stairs. They'll give you a three-day eviction notice for putting bamboo on your balcony. Lee mas

They don't care about your safety at all. Over 60 exterior lights burnt out in community. Sprinklers flood the streets, parking lot and sidewalk daily, but you can't tell cuz all the lights are out. But put up a 1.5 foot tall lattice on your patio (been up for 18 months) to keep your pet (or child safe) and you get a 3 day notice to remove it.

We have lived here for only 1 month and it has been nothing but a headache from day one. We applied for a unit three months in advance and were promised a fully renovated space when we moved in. The evening before we were scheduled to move in we were told we could not come until 2pm the next day because it was not ready. We had taken off work and only had a half day to move, they did not give even 24 hour notice. I argued since we would be losing time and money but it did not matter. I wrote... an email to the manager about it in a very professional manner asking to be compensated and was never gotten back to. When we actually got in to the place it was nothing like we were promised. The floors were old ones, the water pressure sucks, my screen door has a massive hole in it and many other problems. Maria said she would schedule maintenance to come and fix these things. She scheduled them on a Friday afternoon, they never showed up, I called on Monday explaining they never showed and she apologized for the inconvenience and said they would come the following Friday. Again the same story. The following Friday I was "ensured by the manager" they would come. I had to call when it was nearing their off time and remind them. The person in the office had no idea about my maintenance request. Seems like management does not know what they are doing or how to communicate with each other. If you don't want a headache and to be constantly dealing with people who just say sorry for the inconvenience but do nothing to change their actions, then find somewhere else. We are paying way too much money to be treated this way. Lee mas

My microwave has been broken for over a month. I reported it broken and it took them 4 weeks to look at it. The guy finally came to look at it ( took him 4 weeks to come look at it for 5 seconds) and ordered a new one . They told me the new one came in and its been another 2 weeks and they still haven’t installed it. I keep calling everyday and they keep saying they will but never do. Seriously going on 5 weeks just to install a microwave. How ridiculous is that. Had throw away a lot of my food... because it went bad since I don’t have a microwave to cook it. Still waiting on my microwave. Oh people down stairs smoke pot and it smells up the whole building, gate open all day, loud music... think twice before moving here. Lee mas