11/7/16
Overpriced, Poor Quality, and Unsafe
As with any big corporate owned apartment complex, the property seems like a nice place at first. However, after 3 months of living here I can honestly say with my hand on the bible that this is a nightmare apartment facility. It must of been constructed on a shoestring budget using cheap materials. Walls are paper thin. You can constantly hear doors slamming all day long from other units, but because of the cheap paper thin walls, you can also hear conversations of your neighbors. The fixtures... and amenities are cheap cheap cheap! Every time I turn on a faucet or close a cabinet it is in risk of breaking.
The office staff is nice and helpful but obviously slaves of the big corporate ownership and must follow all of their ridiculous policies no matter how inconvenient or insulting it is to the residents. During one month here it was a national holiday and I assumed I had an extra day to pay my rent. I assumed wrong. The management proceeded to publicly humiliate me by posting a big sign on my door notifying me that my rent was late. A very humiliating thing to do to a grown adult. A phone call or email would of been much more professional and appropriate.
The most critical issue here is the fact that the apartment complex is situated across from a park which seems nice during the daytime. Unfortunately, this park is a favorite for many local homeless people and drug addicts. These transients tend to make their way onto the apartment property at night time. A few times I have come out of my apartment in the morning to finding a homeless person sleeping on my patio. The underground garage is only secure about 50% of the time due to the cheap gate that was installed. It breaks down on a weekly basis. Not only are these big security and safety issues, but for the outrageous rent that this complex charges, it is downright unacceptable! I will be making every attempt with legal counsel to break my lease here and put this place in my rearview mirror. Do not live here. Extremely overpriced and very cheap product with unsafe living conditions.
Reseña de Apartments.com
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Administrador de la propiedad en Park Encino respondió a esta revisión
Hi Joel,
Thank you for your feedback. We are sorry to hear about your dissatisfaction with our community and some of our policies in regards to collecting rent after the 5th of the month. Please understand that our intentions are not to humiliate... anyone, but to simply assist with gathering all monies due in a timely manner. We would love the opportunity to improve your residency, and I will take your suggestion to call or email into consideration to include as a part of our collection efforts.
We take our resident's concerns very seriously and want to assure you that yours are being acknowledged. Yes, it is true that while living in an apartment community you may sometimes hear noise from your neighbors, whether through the floors themselves or by doors echoing if slammed, however, when this causes a disturbance to our residents, we do want the opportunity to help resolve these kinds of issues.
We do have Courtesy Patrol available after hours who do several random rounds on foot throughout the night, and also respond to any dispatch calls made by our residents. We have provided all of our Residents with the contact information for Courtesy Patrol and encourage everyone to report any suspicious activity, whether in the building or on your patio. Of course if you feel something illegal is happening in the park, we do encourage you to contact the local police.
We do understand that not everything is perfect and that sometimes, products will break. Please know that we strive to repair all items as quickly as possible and pride ourselves on keeping our residents informed if anything in the community is not working, or will be down for a short period of time. Again, we do apologize if the garage gate repair was an inconvenience to you during that time.
Should you want to discuss any more of your concerns, please contact me at the Leasing Office. My name is Christy, and I am the community manager at IMT Park Encino.
Christy
