The Highlands at Grand Terrace Apartamentos

Every time I call office they are nice, professional, and address my issues with great care and work.

The maintenance guy was very nice and did a great job. The only complaint we have is, after we put in our maintenance request, no one informed us that we had to go to the office to fill out a form in order for the request to be scheduled. It wasn’t until the day of when we were expecting them to come and when no one came, we called the office asking for an update and then the office let us know about the form we needed to fill out and to schedule a date and time. So we had to wait another week,... due to our availability, for the maintenance request to be fulfilled. Lee mas

We're very happy living at The Highlands Grand Terrace!

It’s a quite place for sure. That I enjoy. However, whenever I need something done it’s like the leasing office acts like they care. My washer hasn’t been washing my clothes for months now. I’ve put in a request but since it’s a new washer they won’t do anything to help me. They say not to overload It which I don’t. I have to wash my clothes 2-3 times since the washer doesn’t work. On top of the washer not working I have a loud neighbor who doesn’t care. I was asked by leasing to tell them when... it’s loud and what not so I do and they continuously do nothing. They had problems with my upstairs neighbors and now they act like rid the first they hear. It’s annoying and frustrating. It already is expensive to live here and they don’t want to help out. Lee mas

I had to revise my review because everything was ok when we moved in our first day. But as we would soon find out, our new apartment is infested with small roaches. And nobody wants that. My leasing consultant Jocelyn said the building recently had a pest control visit but I think that was a lie. As I went through my daily unpacking, I put in a load of laundry and realized how quickly things would change for the worst. I washed my load and then threw it in the dryer. I went back to check on it... after the 60 minute cycle. It was still damp. I found that awkward. I put in for 60 more minutes, reassuring myself it was going to be done. Went back to check, and it was still damp. I took a better look inside and realized someone had removed the bars that are in the dryer that make the clothes go in a circle. I reported all this on my walk around inspection sheet. It's been almost two weeks, and no info on a new or replacement stackable dryer/washer combo. In addition, my door doesn't lock and when we moved in, they failed to put in Light Bulbs in our dining area. This is completely unacceptable and as you can already figure, no one answers the phone when we call. I'm very disappointed. To top it off, the laundry room on site is closed until further notice. Shaking my head. Lee mas