The Highlands at Grand Terrace Apartamentos

We're very happy living at The Highlands Grand Terrace!

It’s a quite place for sure. That I enjoy. However, whenever I need something done it’s like the leasing office acts like they care. My washer hasn’t been washing my clothes for months now. I’ve put in a request but since it’s a new washer they won’t do anything to help me. They say not to overload It which I don’t. I have to wash my clothes 2-3 times since the washer doesn’t work. On top of the washer not working I have a loud neighbor who doesn’t care. I was asked by leasing to tell them when... it’s loud and what not so I do and they continuously do nothing. They had problems with my upstairs neighbors and now they act like rid the first they hear. It’s annoying and frustrating. It already is expensive to live here and they don’t want to help out. Lee mas

I had to revise my review because everything was ok when we moved in our first day. But as we would soon find out, our new apartment is infested with small roaches. And nobody wants that. My leasing consultant Jocelyn said the building recently had a pest control visit but I think that was a lie. As I went through my daily unpacking, I put in a load of laundry and realized how quickly things would change for the worst. I washed my load and then threw it in the dryer. I went back to check on it... after the 60 minute cycle. It was still damp. I found that awkward. I put in for 60 more minutes, reassuring myself it was going to be done. Went back to check, and it was still damp. I took a better look inside and realized someone had removed the bars that are in the dryer that make the clothes go in a circle. I reported all this on my walk around inspection sheet. It's been almost two weeks, and no info on a new or replacement stackable dryer/washer combo. In addition, my door doesn't lock and when we moved in, they failed to put in Light Bulbs in our dining area. This is completely unacceptable and as you can already figure, no one answers the phone when we call. I'm very disappointed. To top it off, the laundry room on site is closed until further notice. Shaking my head. Lee mas

This is a very nice quiet community complex apartments to live in. I was suggest other people come here.

I have lived at The Highlands for over 5 years. My would give The Highlands 3 stars. Pros- I feel safe living here. There are several pools & amenities. Cons-Rent has gone up quite a bit. No security presence, during the summer time people fireworks were being lit by the pools, people were smoking marijuana while children were present at the pools.