Avalon Huntington Beach Apartamentos

My family and I are current residents of Avalon Huntington Beach we have happily lived here for over 4 years we love our home it's location and all it's amenities the maintenance team are amazingly punctual and kind the front office staff has always been professional approachable and courteous people until now the two new young girls sit in the corner room of the lobby and intentionally ignore residents asking for assistance they both are disgustingly rude ,childish, unprofessional and... unapproachable they ALWAYS have inappropriate subliminal "comments/conversation" among each other about residents in front of residents but are ALWAYS sure to speak loud enough for residents to hear because they don't have the BALLS to say it directly to residents face they are both unnecessarily problematic and should not be working in the front office they know exactly who they are and they know exactly who I am Lee mas

I hate writing negative reviews (honestly, I'm not a review writer in general) but this place has me at my end to try to get help. You can never speak to a human, no-one is EVER at the offices, and trying to get an actual resolve on the "smart home" app (LOLOLOLOL) is near impossible if it's a genuine complaint about noise or something else that requires sensitive human contact.

Don't live here. I'm moving as soon as it's viable.

Geneva is wonderful, but everything else about this place is subpar & definitely not worth the price.

My neighbors have been causing issues since I moved in and I’ve been told they’ve taken action, but the issues have only worsened.

The walls are paper thin and with closed windows & locked doors, you can hear a pin drop in the hallway (literally, a pin) and you can hear normal conversations in the courtyard outside the unit.

I’ve had a broken dishwasher for 2 months and have not yet had it... replaced. They keep just trying to fix it and never actually do.

The location is nice & the amenities are decent (when they’re open), which is likely why you’re paying this price because everything else is pretty average. Lee mas

We had break in to vehicles on 08/02/20. They broke the windows to multiple cars. There is no proper security in place and have found homeless men sleeping in the lobby because the door never locks. Don’t move in because you will never feel safe.

We had an attempted break in early one morning - a homeless person was at our front door trying repeatedly to open it, getting more and more frustrated whilst doing so.
My wife was on her own this particular morning. She called 911 and whilst waiting for them to arrive she was praying the lock on the door would hold, as the door was being repeatedly shoved and the handle tugged on.
After a few very nervous minutes the person had left and by the time the police arrived he was no where to be... found.
We emailed Avalon straight away and my wife also went down to the office to report it. She was told “management” would follow up with her.
Nothing ever happened !
We received no call or email from anyone in Avalon to see if she was ok or how they could prevent it from happening again.
This is disgusting Avalon, to call yourselves a managed community is beyond a joke.
Your first duty should be to ensure your tenants are safe and at least show some level of interest and concern when your systems have failed.

Other issues which had been ongoing since we arrived 2 1/2 years ago, because they were never addressed “adequately”, all point to a serious lack of management.
Reacting after an event has occurred ( such as parties after hours) is not good management
Preventing these reoccurring issues from happening over and over again is surely what management should be paid to do

In summary
Sort out your management team so that they do actually manage
The people working on the front desks are fantastic
The maintenance team is outstanding Lee mas