21/12/23
do no move here or you will regret
trash all over halls, construction constantly, alarms go off often, hidden fees, and a community manage who does not care about tenants. she is not just disintersted ... but rude /and dishonest. unless you are prospect. do not sign a lease. you will get screwed.
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2 personas encontraron esto útil
Administrador de la propiedad en Palazzo West respondió a esta revisión
Hello. Thank you for sharing your experience and feedback. The residents we are able to identify leaving trash in the hallways have been contacted and fined. We apologize if at any time you felt our customer service did not meet your expectations.... Any concerns expressed or that may have been previously missed, we would certainly take the time to address. As for construction noise, this is a vibrant area that is being improved upon regularly and construction noise is a side effect of this.
Our community team acknowledges that fire alarms can be disruptive and sudden. Our fire system operates as it is intended to, and this does result in alarms going off at times that are not planned. While these are an inconvenience, it is for the well-being of all residents that this alarm system is in place. I was unable to locate your information in our customer records to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you. – Susan