The Crossing at Montague Apartamentos

My experience at the Crossing has been a series of disappointments, marked by poor communication, leasing errors, a severe cockroach infestation, and a general lack of consideration for residents' well-being.

I asked to do a video call of my future unit, but instead, I was provided with misleading photos of a renovated unit, leaving me to discover upon moving in that my actual apartment differed significantly. The lack of transparency regarding whether the unit was remodeled or not, coupled... with a sideloaded $100 increase for a six-month lease, added unnecessary confusion and frustration to an already cumbersome process.

A leasing mistake further exacerbated my experience when a supposed $650 credit turned out to be an error. This miscalculation led to an unexpected charge during the move-in process, showcasing a lack of attention to detail and further contributing to the overall dissatisfaction.

The most distressing aspect of my stay was the widespread cockroach infestation throughout the entire complex. Despite being aware of the issue from prior reviews, the reality exceeded my worst expectations. Cockroaches infested various areas, including the hot tub area, the leasing office, bathtub, bathroom cracks, kitchen, sink, in my jacket, and in my bed. I found at least 50 of them during my first two months. The management's response to complaints was inadequate, offering nothing more than budget raid spray and sticky traps. They even provided a free and inconvenient pest control visit that made the apartment smell even worse!

Taking matters into my own hands, I resorted to using Terro Roach Bait Gel, a more effective and less intrusive solution. Placing bait strategically, I managed to eradicate the infestation within a month.

The inconsiderate behavior of fellow residents further diminished the quality of living. Trash dumping and spills around the dumpster, regardless of its fullness, created a disgusting environment. Additionally, the noise from children playing with scooters in the walkway during late afternoons was a constant annoyance, with seemingly indifferent parents allowing the disturbance to persist.

Further compounding these issues, the complex's security infrastructure proved consistently unreliable. The gate was prone to malfunctioning, frequently getting stuck in the open position.

On the bright side, I believe it is the cheapest complex in the area and the service people respond fast.

Good luck. Lee mas

Do not lease here they give good discount initially but then raise the rent exorbitantly , the maintainence is very bad , the maintainence team does not know how to fix problems infact make it worse.
Plus the service is very inefficient.

I am living here since long and their services are always poor but this time they just made it worst for me. My dish washer is not working for more than a month. when we complained they send maintenance people who couldn't fix it. Two weeks back when we called again they said they have shortage of staff and send someone when they are available. They didn't send anyone yet. After increasing the rent by $200, they are saying they have shortage of staff. Its ridiculous. One of their staff member at... manager level is very rude. Very poor services. :( Lee mas

The apartment is affordable, comes with many appliances, and amazing features. I feel safe living here and going in and out/around the community. The down side is when they say it is a family oriented community they weren't lying... Residents let their children play in the parking lot un-supervised daily. The parents do not reinforce any discipline. Kids will run/ ride/play with bikes in front/after moving or parked vehicles (supervised or not). Don't be surprised if your vehicle gets damaged.... The parents have no consideration towards other residents.
P.S.-Before moving-in request it to be sprayed for termites(roaches). Lee mas

We had the WORST EVER experience here. THE WORST EVER FIRST IMPRESSION that too when we took appointment to tour the units here . The lady didnot pick up calls even when we reached in time .We stood outside for 20 minutes waiting someone to come and attend. After 4-5 calls when she picked up ,she said she is coming out after 2 min and disconnected, and 2 minutes never ended, After continuous calling when she finally came out, she asked us to fill a form and went inside ,We waited 20 minutes... again after filling form but she didnot come out, again after continuous calling she came out , I courteously asked her why is there a delay, are you busy? She answered very rudely and disrespectfully that she has others to attend too. Well if you cant even attend to new residents why do you ever give appointments. She was so rude and disrespectful that we ended up leaving this apartment right away without even going inside. It wasted our 1 hour, that too on a working day and after travelling 15 miles to see them. WORST WORST EVER EXPERIENCE. I wonder how existing residents are living here when they dont even respect the new ones.Shame on you The crossings at Montague Lee mas