Serenade at RiverPark Apartamentos

I have never written a review on an apartment in my life but I have to warn everyone. The office staff is so unknowledgeable, and will screw up your rent and all of your documentation then charge YOU for the mishap. They are extremely disorganized and you will never have your questions answered or complaints addressed. This isn't just a one time thing, it happened in the entirety of the time I was living there. Along with this, the appliances in the unit are super old and loud for the price you... pay.

Every single unit is extremely dark, even in the middle of the day so expect to have your lights on at all times and a high electric bill every month. Take note they charge $40/mo for you to walk your own trash all the way to the dumpster. They charge $115/mo for the electric bill of the common areas of the property (not anything having to do with your unit). They seriously nickel and dime you for a lot of things on top of your base rent, so prepare to pay another $500+ in the required monthly fees and your utilities. Not kidding.

Also - the walls are all extremely thin so get used to dogs constantly barking, echoing and cars revving their engines every single day.

Lastly, there is no security or security cameras. My car, along with several other cars have been broken into and stolen from even if you have a private garage. Management just says "I'm sorry to hear that."

This place is a complete bait and switch. If you care about the conditions you live, you can go to any of the neighboring properties for a better experience. Lee mas

We didn’t have working AC for 3 months while I had Covid and a high fever and it wasn’t fixed even after we moved out. They increased our rent by 30% in one year, we didn’t have hot water for 3 days in winter and kept having to follow up on getting things fixed. Often stood up for maintenance appointments. Carbon Monoxide detector broken. Couldn’t lock the back sliding door. Couldn’t open 2 windows and that was never fixed because they said they were waiting on parts for 14 months. Dishwasher... didn’t work the whole time we lived there and we had to hand wash everything. Walking to the collection is nice though. Lee mas

This place is ok for the most part. But for sure not luxury as advertised. Pray you never have a complaint as the property management WILL NOT call you back... EVER.

People around our apartment smoke weed and cigarettes all the time. This is supposed to be a smoke free community. You even sign a waver when you rent here stating you will be fined or evicted for smoking on the property.

They dont stop people from smoking here.

Spend your money somewhere else.

This is the perfect home . I love the location being close to some amazing restaurants , Whole Foods, target and tons of other retail stores within walking distance. The staff here is so friendly and easy to work with they made moving in a breeze. Awesome amenities , close to the freeway , and pets allowed . I love living here !!

Advertised as smoke free as well as the lease says no smoking or vaping on the property. There are cigarette butts all over the property, even in the halls. There are people walking around smoking and vaping as well as tobacco aroma in the apartments. A complaint to the office does no good. They all say its hard to find the source and do nothing. If you don't mind breathing harmful second hand smoke, this is a lovely complex and close to shopping and restaurants.