Living at Santa Monica Apartamentos

I have been here for 5 months so far and I don't know how to describe their level of unprofessionalism, lack of communication and lack of respect for their tenants. From day 1 and I'm having problems with them not doing what they supposed to do. Maintenance requests take weeks to be done. A maintenance request once took more that 2 months!
Other than how rude they talk to tenants; they even tell lies. They told me we're sending someone right away for a maintenance request, then they just ignored... me till they left for the day. I wonder how they still in business. I can't wait for my lease to end so I can get out of here! Lee mas

Do not live here unless you want to pay an arm and a leg for no amenities, terrible customer service, and homeless people breaking into your cars, smashing windows, stealing your packages, and hanging out in the stairwells with knives. DO NOT LIVE HERE. terrible management!!!

I’ve been renting in Venezia for about 5 months now. So far I think the positives would be the location and the upgraded features in the apartments. Grocery stores like Trader Joe’s and Target are only a 5 minute walk away, the Promenade is about a 7 minute walk. The area in general is very nice but there are some negatives here also.

The biggest problem that I’ve had so far is the level of noise that surrounds the apartment. The walls seem to be pretty thin since I can hear my neighbor playing... piano next door and the elevator on the other side of my apartment. You will also hear the metro train since the station is nearby. I would say do not rent here if you are a light sleeper. You will mostly hear your neighbor above you if you have an apartment on the lower floors. I have not had a consistent sleep schedule due to the neighbor above me randomly stomping on the floor in the middle of the night. I have told the front office about the noise and I was told they gave the neighbor a notice to keep the noise down during quiet hours. Unfortunately, that hasn’t really helped so far and I was told I was able to transfer to an apartment on the higher floors but the rent would be more expensive. If you do decide to stay here, get an apartment on the top floor if you can afford it.

They will also come into your apartment whenever they need to do an inspection or repairs. Usually they give you at least a 24 hour notice before they need to do that but there’s been one time when somebody randomly came in while I just got out of the shower and that was pretty upsetting. I guess there was a flood in the building and they wanted to check if my apartment was flooded. But just letting you know that’s something that may happen while living here. Unfortunately, I have to wait another 7 months before my lease is up and I am looking into moving somewhere else. Lee mas

I have only been here for 2 weeks, but my experience has been very positive. Juan is my leasing agent and he has been very responsive. All of the concerns in the apartment Lt have been addressed. So far, I have found the community to be clean and quiet. I am close to everything I need and wanted downtown. This is my second time leasing from Living At Santa Monica and so far I am satisfied.

This management company doesn't care about it's tenants in the slightest. We've had issues with everything from internet, to garage break-ins, to unannounced inspections. Stay far away from Living at Santa Monica.