The Retreat at Walnut Creek Apartamentos

I want to preface this review by saying that I have never been driven to write an apartment review in all my years of renting. I can put up with a lot but the horrible smells and terrible showers are two things that really get to you after awhile. Management is useless when it comes to fixes.

-Horrible smell throughout halls and in apartment. The smell is likely due to a mix of smoke and mold. I had to purchase an expensive HEPA filtered air system just to somewhat clean the air in the... apartment.
-I've seen multiple mold removal crews come in to different units.
-All nearby apartments have connected HVAC. So if a neighbor smokes, or goes to the bathroom, you can smell it like its happening in your own apartment.
-Smoking rules not enforced so everywhere smells like tobacco smoke and weed
-Apartment told us that it's our responsibility to limit neighbors smoking.
-Horrible water pressure in showers, shower water is a glorified drip
-The water pipes are old and rusted so the shower water caused skin irritation and acne.
-They installed drain blocks that don't allow any hair to go through shower (even small body hairs). This results in a clogged shower every 2-3 showers which you have to scrub out so the shower will drain again.
-Everything is old and breaking down.
-ceilings have weird mix of half regular paint and half popcorn ceiling
-staff is extremely unhelpful with all requests.
-no AC in bedrooms
Lee mas

Yeah parkings not that great and the pet deposits aren’t the cheapest, but it’s a beautiful area, everyone has dogs, i didn’t have any issues with noise but I was on the third floor. Washer and dryer in the units are the best! Had a great experience with management and things get fixed in a timely manner. Overall probably the best spot in the area.

If you have read any of the reviews about this place you'll notice a trend of tenants complaining about break-ins followed by a copy and paste response from the front office offering to "help in any way"

That comment is the extent of the help they will provide.

No cameras anywhere, most of the doors in and out of the building are not secure, zero security personnel all tied together with an apathetic front office that has heard these numerous complaints yet done absolutely nothing about it.... When pressed about why there aren't any changes to address these glaring problems the front office hands you an incident report form and slams the door on you.

For almost a whole month you could just pull the front door to the 1461 building open and waltz in. The door to the garage elevator doesn't shut so anyone could come in the front door, take an elevator ride down to the garage and start breaking into cars and walk out the same way they came in, and they have! MULTIPLE TIMES!

I understand break-ins are not predictable and not the direct fault of the property managers but when there is a consistent trend, and ZERO ACTION it begs the question what are they even managing?

Good luck trying to get them to do anything nowadays as they've locked themselves in their office asking that you send an email or leave a voicemail, neither of which will be replied to. Lee mas

Nobody in the front office is reliable, my car has been broken into and vandalized 3 times, and many entrances into the buildings are unlocked and so is the front gate. Rife with thieves!!!

I can see why living here could've been a positive experience. It is relatively reasonably priced for the area, and they do have some good amenities. However, we did not have a positive experience because we had a few issues and none of them were addressed, and ultimately didn't feel the apt was worth what we paid.

We had incredibly noisy upstairs neighbors. We spoke both with the neighbors and the leasing office (multiple times), but it was never addressed. We were asked to provide a video... of the noises, we did, and it still never got better. Our car was broken into and after telling the leasing office and submitting a work request for a pedestrian gate that doesn't lock nothing was done.

We had multiple packages either stolen or ripped open and rifled through. There were also multiple occasions where the package locker was broken and we had to wait days to get things. Another item in the "it doesn't really work" category is the AC unit. In the 2 bedroom there is one that could not be further away from the master bedroom. It is miserably hot.

Over the year we lived there, there were 4-6 times we were told our water would be shut off for the entire day because they needed to do an emergency fix.

Lastly, don't expect much of your deposit back. Even though the apt wasn't in great shape when we moved in (stains on the carpet, had to replace cabinets), we lost a bunch of the deposit to things that seem like normal wear and tear (stove drip pans, crappy blinds, etc.)

Overall, this place was not worth what we paid. Lee mas