19/8/17
Very disappointing
We enjoyed our time in Irvine, but the experience moving out of this complex was very disappointing. We did not want to leave but they raised the rent so much we could not stay. In addition they charged us substantially for carpet replacement so we had to pay them extra. Beware of the small amount for the deposit, the eating area is carpeted and it is nearly impossible to avoid having a stain on the carpet where they will deem it needs to be replaced. If one part of the carpet has a stain they... do not like, the entire carpet is replaced; no questions asked. Nice people, but part of a large company that does not budge 1 inch for the good of a customer. I would not be surprised if they responded to this by discrediting my experience.
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Administrador de la propiedad en Santa Rosa Apartments respondió a esta revisión
Hello,
Thank you for your review. We are sorry to hear of your unpleasant experience moving out. Please contact us at mgr.santarosa@mgproperties.com to discuss these issues and more and we will do our best to remedy the situation. We would love to... learn more about your experience and how we can improve. We strive to go above and beyond for all of our residents and we apologize that you felt mistreated - this is not how we would want any of our residents to feel. MG Properties