20/11/24
Read the reviews!!
There doesn’t seem to be any sort of accountability when it comes to maintaining the units at this complex. Security is an issue as stated before as we were victims of a brake in over summer. My wife and I have put in request numerous times to address leaks and now floods. Most recently there must be a plumbing issue. We were told sorry and they are now three loud gigantic fans/machines attempting to dry the area before anything else is done to address the problem. No notice posted for the... equipment, it was just there after work and we are to leave it all be until Friday (it’s Tuesday at the time of writing) There is obviously some faulty plumbing so I’ll leave this from page 48-49 of the Official Publication of the California Department of Real Estate
CALIFORNIA DEPARTMENT OF REAL ESTATE
Conditions that make a rental unit legally uninhabitable
There are many kinds of defects that could make a rental unit unlivable. The implied warranty of habitability, which applies to every single residential tenancy in California, requires landlords to maintain their rental units in a condition fit for the "occupation of human beings." 187 In addition, the rental unit must "substantially comply" with building and housing code standards that materially affect tenants' health and safety. 188
A rental unit may be considered uninhabitable (unlivable) if it contains a lead hazard that endangers the occupants or the public, or is a substandard building because of, for example, a structural hazard, inadequate sanitation, or a nuisance that endangers the health, life, safety, property, or welfare of the occupants or the public. 189
A dwelling may also be considered uninhabitable if it substantially lacks any of the follwing:
• Effective waterproofing and weather protection of roof and exterior walls, including unbroken windows and doors.
• Plumbing facilities in good working order, including hot and cold running water, connected to a sewage disposal system.
When I finally reached management, they basically told us it was unfortunate and to take it up with renters insurance but according to what I read in the DRE, renters insurance is there to cover damages to tenants property and belongings. Upkeep of the housing should fall on the landlord. I wonder if this is violating any sort of agreement.
Cockroaches and grouting have also been an issue.
Reseña de Apartments.com
Administrador de la propiedad en Avondale at Warner Center respondió a esta revisión
Hi Ryan,
Thank you for taking the time to share your concerns. I want to assure you that I take your feedback seriously and am committed to addressing the issues you’ve described. I understand how frustrating and stressful these circumstances have... been for you and your wife. Regarding the recent plumbing issue and the use of drying equipment, I apologize for the lack of communication regarding the placement of the fans and the timeline for repairs. I am working to address the underlying issue promptly and effectively. The equipment is necessary to prevent further damage and reduce the risk of mold, and I understand the inconvenience caused by the noise and disruption. Our plumber is scheduled to inspect the issue today to ensure the problem is resolved; I will have our Operations Coordinator keep you updated on the repair timelines. Your concerns about maintenance and habitability are important, and I am reviewing the conditions in your unit to ensure all maintenance and repairs comply with California habitability laws. In the meantime, please submit a work order for any issues in the unit, and we will ensure they are addressed immediately. I regret the difficulties you’ve faced, and I am committed to improving communication and accountability within our team. I also called and left you a voicemail. Please feel free to reach out to me directly at ksassa@essex.com to discuss further. Thank you for your patience as we work to make things right.
Sincerely,
Kal S.
Community Relations Manager