22/10/24
Verified Renter
I submitted an emergency issue in a Saturday around 4 pm and maintained staff arrived an hour later. Inspection the sink and walls and went upstairs apartment to check if they found something there.
They were very nice and professional trying to figure out the problem.
I mentioned that I had reported months ago that the kitchen light was out for a couple of months and the bulb on the laundry room was out as well, the lady right away responded that she will replace them on Monday. On Monday I... communicated her that I had forgotten to mention the bulb on the oven was not working either and she took care of it as well.
When I came back from work I have all the lights working! I was so pleased at her job she is the best!!!
I always see the maintenance staff early in the morning around 6 am working so I appreciate them.
Reseña de Apartments.com
Administrador de la propiedad en The Bluffs at Castle Rock Apartments respondió a esta revisión
Hi,
We appreciate your kind words about our team's prompt and professional response to your concerns. It's wonderful to hear that you're satisfied with the resolution of your lighting issues. We strive to ensure that our residents are happy and... comfortable in their homes. Please don't hesitate to reach out if you need anything else.
Kind regards,
The Bluffs at Castle Rock Apartments Management Team