25/3/22
Good Apartments, Bad Property
The actual apartments themselves are quite nice. However, the amenities are never in service and everything is constantly under construction. My parking spot has been unavailable for three months and won't be back anytime soon despite management's assurances it would only be gone a month. There has been no reduction in rent or parking fees despite this(I'm paying for a covered spot). You don't get any of the little things from a complex either (Pool and hot tub closed more often than not, Coffee... machine doesn't work, Game room is bad etc.) can't keep anything on my deck since it's been under construction off and on for over a year. Inside the apartment is nice, and the maintenance guys are great. Everything else, meh. There's also $200 of hidden fees a month to tack on to high rent. All in all, great location but you don't get what you pay for.
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Administrador de la propiedad en The Metro Apartments respondió a esta revisión
Anonymous,
We welcome hearing all feedback as it helps us to improve the quality of living in our community. Since our amenities have reopened after the Covid closure restrictions have ended, they have been down except for when the hot tub... necessitated a repair, and we were waiting on a part to arrive. Our pool is closed as of right now due to it being seasonal but the hot top is open year-round. Additionally, we have a game room which included a foosball table, pool table, TVs, and golden tee arcade game.
The Metro team has remained transparent in communicating that we do not currently have a hard date on when construction will be completed but sends weekly updates to all residents and keeps the community informed when there is a change of plan or extension of the timeline. Additionally, any resident whose parking spot is under construction has been relocated to a temporary parking assignment. We appreciate everyone's patience as we undergo this project.
To best address your concerns, and discuss your experience in further detail, we would like the opportunity to speak with you directly. Please do not hesitate to connect with The Metro office at your earliest convenience at (303) 292-5444.
Best regards,
The Metro Apartments Management Team