Bella Springs Apartamentos

I have to say these are the worst apartments i’ve ever stayed at. The list of issues we had were dishwasher dumping water all over the floor and taking a month to get fixed. The hot water heater would regularly not work at least once every other month. The heater and a/c would not work every other month. And lastly we had mice for three months bc and i quote “the maintenance team is not trained in pest control so there is nothing we can do”. Now i know what your thinking why don’t they hire a... professional pest control company and to that they said “we don’t have the money for that”. Needless to say we had to threaten breaking our lease and calling the health department before the magically came up with money to hire professionals. So if you love sleeping with mice and never knowing whats going on with all the issues at your home this may be the place for you, if not don’t move here. Lee mas

You could probably have bad experiences at every apartment complex you live in if you tried hard enough! My experience at Bella Springs so far is great. My two maintenance issues in 6 months were fixed quickly and the staff here have been nothing but kind and helpful. One of my maintenance issues was a ceiling leak and the only miss was not coming back to repaint it, I could have followed up but I don’t care enough about a small square in the ceiling of my closet being painted. That’s really the... only negative thing I could think of. My covered parking spot is cheaper than most other complexes charge, and the Amazon hub is awesome. I often get emails from staff keeping residents in the loop about site-wide maintenance or any schedule changes that could affect my day to day. Not sure why there’s not more recent positive reviews, so I thought I’d represent the majority of people who live here. It’s great! Lee mas

The extra fees are absolutely ridiculous. Good luck finding parking unless you pay $60 more a month for a spot. Terrible management. Maintenance smokes cigarettes up and down the halls. Dog poop everywhere, had some really creepy experiences of people coming up to our door at 3am and banging on the door. Broken glass in the pool. I could keep going! There are brand new apartments down the road and I would go there instead! Half of their “great” reviews are from staff.

Beyond the issues the property has with parking (if you don't purchase a covered spot, rest assured, you will have no where to park after 8:00pm) their leasing agents are the worst. There is no aspect of trying to make things right, so be sure to put yourself in a defensible position and get every conversation you have with them in writing. If they make a mistake and you don't have something in writing, the best you'll get is an apology. If you do make the mistake of leasing here keep in mind... your move out notice is not 30 days it is 60, and while they delivered the property without a working ice maker, a leak in the window frame, and a broken computer countertop - They still charged $50 to remove lint from the dryer after denying (technically they did offer me one, but didn't show up and then put the burden of proof on me to show that the appointment ever existed) any sort of walkthrough. Lee mas

Why I will not be renting a place from this apartment :
TLDR: Bella Springs went from a $250 deposit to wanting a $1900 deposit within 24 hours and no prior warning. They have many hidden fees and conditions that are not disclosed up front, so do your homework before you give them a dime.

In many cases, most places tell you if the possibility of the deposit could go up to 1 month, but Ashlee at Bella Springs (and also Bryan) did not provide clear and upfront information and decided to tell us... we have to give them $1900 within 24 hours, otherwise, we would need to re-apply.

This was a result of being "accepted with conditions" after their screening company came back with a mediocre renter's score. Even with that result, this should have been relayed at the beginning with the following SIMPLE sentence: "You should be advised that if you are approved with conditions, your deposit may go up to $#". If that had been the case, I would have prepared for this deposit. Nevermind the fact that she did not tell me that the deposit would be due within 24 hours of approval until Friday March 1st (I had applied the day before). Again, something that should have been relayed BEFORE we applied.

Perhaps Ashlee has never rented an apartment herself, I truly don't understand where the disconnect lies here, but she was very adamant about not disclosing what fees we should have expected until after the application process begun, despite being in communications for almost TWO WEEKS. Perhaps she doesn't understand or is too young to know how this process works on the other end. I am not sure. I want to find an excuse for her, but it is hard to find an excuse for this.

In addition to refusing to disclose the possibility of having a high deposit during the application process, I feel their office staff has a harsh rudeness when you talk to them and question their policies. This doesn't look like good customer service in my eyes.

In the past week, Bella Springs has demonstrated their lack of customer service and proved their untrustworthiness with hidden fees, deposits, and conditions that are not relayed upfront during the application process. I had to pry many questions from Ashlee to find the answers. I feel uncomfortable giving them $1900 of my money because I feel they are never going to return it. I simply do not trust these people. They seem like they are sharks in the water. Be careful. Lee mas