9/2/24
Greed over resident satisfaction
I have lived at the Quincy for 2 years, and am considering breaking my lease. What is a beautiful building in a an amazing location is now broken and battered with a staff that seeming doesn't care. There's a lot of rent money being taken and very little updates to major issues. We have been down one elevator for months, and now our freight elevator is also down forcing move-in to take out yet another elevator (leaving 24 floors with 2 elevators because we can't use the stairs. During busy times... of the day you can wait almost 15 minutes for one. The "secure" garage door gate is broken, meaning we're paying extra for nothing. The hot tubs are broken more often than working.
But the worst part is management hardly ever informs of issues with very little communication as to when things will actually be fixed. When I emailed to voice my concerns, the response was that they don't charge extra for amenities without addressing when these repairs will actually take place.
I am not renewing and am looking into breaking my lease.
Reseña de Apartments.com
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Administrador de la propiedad en The Quincy respondió a esta revisión
Hi there! Thank you for sharing your feedback with us. We truly understand your frustration and apologize for the recent decline in your living experience. We deeply value our residents’ satisfaction and are working diligently to address the issues... you’ve highlighted.
Regarding the elevator and garage door gate malfunctions, we are actively coordinating with our third-party vendors to expedite repairs and minimize inconvenience to our residents. We sincerely apologize for any delays you’ve experienced. You should expect a resident communication with the scheduled dates and times for the repairs soon. We are committed to keeping our residents informed about maintenance issues and send constant communication to ensure timely updates. We regret if our previous response regarding amenities came across as dismissive. Your concerns are valid, and we are actively exploring ways to enhance our services and amenities to better meet our residents’ needs.
We understand your decision to explore other housing options, but we hope you’ll consider giving us another chance to improve your experience. Please feel free to reach out to us directly if you have any further concerns or if there’s anything we can do to assist you during this transition period. Thank you for being a part of our community, and we wish you all the best in your future endeavors. The Team at The Quincy Apartments
