The Phenix At Infinity Park Apartamentos

Living at The Tiffany Apartment, operated by Urban Phenix, was the single worst rental experience of my life. Where do I even begin?

Security is nonexistent. The lock on the front door has been broken for ages, leading to frequent package theft. My Bluetooth water bottle was stolen from outside my door, and when I tracked it to my neighbor’s apartment and reported it, nothing was done. The mailboxes are regularly broken into, and at one point, they were left wide open for days, making it a... free-for-all for thieves. Management did nothing to address these issues despite multiple complaints.

Safety is a joke. The halls are often filled with mentally ill individuals roaming unchecked. I had to call the police twice for disturbances caused by drug addicts wreaking havoc. On one occasion, I caught someone snorting drugs in the laundry room. Despite reporting this to management, no action was taken. You’re left feeling unsafe in your own home, with no reassurance from the people running the property.

Maintenance is a disaster. The washing machines rarely work, yet they make no effort to repair or replace them. The lights in the hallways frequently go out, and when they send someone for repairs, it’s worse than useless. Maintenance once entered my apartment to inspect a neighbor’s heater issue, made a hole in my wall, and then charged me for the damage when I moved out!

Utility charges are absurd and feel arbitrary. Despite the low rent, they gouge you on utilities, and the charges make no sense. Several tenants, including myself, complained about the costs, especially since nothing seemed to work correctly. It’s a scam designed to nickel-and-dime tenants while neglecting the actual property.

Dishonest and disreputable management. When you move out, expect to be charged for everything imaginable, including essential wear and tear they would have to address anyway. They are unprofessional, inconsiderate, and clearly out to squeeze every last penny from tenants without providing a safe or functional living environment.

Save yourself the misery. Don’t be fooled by the seemingly low rent—the hidden costs, rampant crime, and complete lack of professionalism make The Tiffany Apartment a nightmare. You deserve better. Lee mas

The rent is reasonable, maintenance team is always on top of their work, no issues with the apartment. Parking is unprotected and this is Denver. Break ins and theft are pretty common, but I think its an unavoidable risk living in denver. Gets a little chilly in winter, but nothing a space heater can't fix. Overall, I had a good experience living here.

Over the last several years, this property has declined so much! They stopped caring about the residents that lived here already and just starting letting multiple people move into their 1 bedroom units. And by multiple, I mean like 5-6 in one unit. The result, LOUD parties all the time, the parking lot is always a cluster of autoshop repairs and loud music. Glendale PD is at the property multiple times a week and sometimes in the same night. The PM could care less as long as the units get... filled up. Such a shame too, it used to be a great place to live. Lee mas

This place is unruly. Safety is not enforced. My car was broken into and attempted to be stolen in the first 3 weeks of me living here. I was later accosted by someone in the parking lot at night, clearly very drunk and meandering. I've had to call the cops to remove loud gatherings in the lot. And when a tenant was murdered on the property, staff did not notify everyone. I had to learn this by seeing it on the news. My heat broke in the winter and it took them a week to respond (this was during... the coldest dates with negative windchill and my unit was sitting at 56 degrees). Do not move here. Lee mas

DONT LEASE HERE, PLEASE. Constant break ins, a recent partnership with Wyatt’s Towing (just look up Wyatt’s on Google if you don’t know why that says a lot about the property), constant car break ins and thefts (none of the cameras actually work so they won’t provide police with footage when you file a report to help your investigation), heat doesn’t work even in the dead of winter, water is regularly shut off or just no hot water at all, lots of extra charges on top of your rent (even though... you will be paying Xcel and Internet separately), no amenities or elevator, property manager will not help you.…I could go on and on. Lee mas