Cortland Westminster Apartamentos

Pros: great appliances and apartment layouts. Only one shared wall is nice, especially in a pet friendly place like this. Lots of great amenities. Office staff is friendly and usually pretty good with communication.

Cons: Had to wait a full month for our sink to be fixed and had zero communication about what was going on or when it would be fixed (additional maintenance people hired after). Hot tub and pool area were out of service when we moved year a year ago for renovations and we only had... one week out of 3 months where it was working. This year, it’s been out since before December and unlikely to be fixed until after Memorial Day (biggest reason we moved in here was because we were told these would be open year round but have been out of service for 5 of the 10 months we’ve been here this time around). There is another pool and grill area but unfortunately no hot tub on that side. Floors are super thin, didn’t think we’d have to worry about that on the top floor but our cats bother our downstairs neighbors quite a lot just being cats so being below heavy walkers or dogs might be pretty noisy. Lee mas

My partner and I looked for an apartment for a while and we found cortland through here. They were the first place to respond and actually help us get started on the touring and application process. Kelley FaceTimed me for a virtual tour because I live far. It’s difficult finding a place when you aren’t in the area to actually look, so that was super helpful! Going through the application process now and we are excited to move here! They have been the best at replying to any questions we’ve had!... Lee mas

Honestly I wrote a long, honest review a month ago and took it down because I felt bad. But things are only getting worse here, and we only just moved in at the end of March this year. Maintenance hangs out in nearby apartments where one of them lives and seemingly do nothing all day because no one ever communicates with us. We follow up incessantly, at the very least 3-5 times on emergency and routine requests. Most recently we needed our A/C checked for the fifth time and we were promised by... management that the technician, Maurice, would come by. It’s been two or more days now with no word from the team even though they all passed us outside, very unprofessional, and said nothing to us about the service request that was assigned to one of them already at that time. I appreciate Lexi trying to remedy things, but I was on hold for 45 minutes while the office called Terminx during my working hours even though we put several requests in, that often just get marked as complete when nothing is done.

Unfortunately we still have a very long time left on our lease, and even a negative review won’t change how things are. They make it sound like they’ll work to improve it but we were given many “we are short-staffed” or “maintenance’s phone isn’t working,” or “we just have bad service on the property”. I get it, you’re short staffed, but why is no one communicating with us when my bills are so high and can NEVER get through a service request without having to chase the office down for help?

Why am I paying $30 (!!) for valet trash if they just leave it at our front door on a Thursday night like they did this week when they’re supposed to pick it up all week except Friday/Saturday? ?? Even my dog hates it here lol Lee mas

The staff goes above and beyond. Lexi is always so helpful. She's kind, reliable, knowledgeable, and professional. She's been my life savor more times than I can count.

I also can't say enough about Everett. He's not only been an amazing maintenance man who was able to expedite the fixing my A/C and get my microwave replaced in record time, he has also helped me clean the snow off of my car, among other things.

All of my neighbors are really nice. It's a great place to call home.

We moved in almost a year ago and will definitely be staying. Our apartment is spacious and beautiful!!!

The office has always been friendly and they will often have activities or events. Our original paperwork was done with Kelly and she really helped us from start to finish. We were drawn to the property because of the flexible pet policy and haven't looked back. Only complaint is that parking is full sometimes but we ended up getting carports.

Definitely worth visiting this place if you're... apartment shopping. Lee mas