Eagle Rock Apartments at West Hartford

I've had a fantastic experience living at Eagle Rock over the past few years and highly recommend it to anyone looking for a well-maintained and welcoming community. The apartments are clean, spacious, and meticulously maintained, which made it a comfortable and enjoyable place to call home. One of the highlights is the convenience of having essential services within walking distance – everything from groceries to dining options is nearby, making life here incredibly convenient. Parking is also... close and plentiful, which made coming and going hassle-free.

The management team, including Diana, Michelle, Joe, and John, are incredibly friendly and responsive, always addressing maintenance and service requests promptly. I’ve always felt supported by the staff, who go out of their way to ensure residents are comfortable and happy. The property’s amenities, like the pool and pet-friendly environment, add to the overall charm and make Eagle Rock a wonderful choice for those seeking a vibrant, community-oriented place to live. Lee mas

Worst apartments in West Hartford. Apts are very old, noisy neighbors, bugs all over your unit, appliances don’t work/leak and leasing office is useless and don’t listen to your concerns.

First, they told us birds were allowed in property. Then when we got there they told us no birds allowed.

Secondly, we arrived there and the manager didn't know who we were after we made a proper appointment with them. She said she couldn't show us the apartment because she didn't remember putting us down.

Finally, she found our information but then told us she had no apartment available. We explained to her we called the day before and we were told that one unit was available. After a few... minutes she agree that she had one available.

However, since they do not accept birds I told her to forget it. I told her she should be more organized and she should give the right information to people before booking an appointment based on false information.

The manager is mess. She seem to be unorganized, she gives the wrong information to people and she seems very confused. They should put someone else to handle that office she is in an incompetent. Lee mas

They took over the Westgate apartment complex in West Hartford, CT. They dug up the yard doing silly paths with expensive masonry, but failed to put any money into stopping the windows from leaking. The old management was available by email 24 hours, these folks take 2-3 days to get back. If you try to knock on the office door with a request - its almost always locked and the hours are from 10:00am to 2:00pm 4 days a week. The trash and recycling doesn't get emptied often enough so it stinks in... the hallways as you come off the elevator or stairwell. Skip this one. Lee mas

Absolutely horrible office staff. They promise you utilities that are not present. No one responds to requests. I was told there will be 2 ACs in the unit they will give me and they showed me a unit with 2 ACs but the one they decided to give me had only one. One of my roommates had to be taken to the hospital for heat stroke this past week.
DO NOT WASTE YOUR MONEY HERE. these people are not true to their word.
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