The Bixby Apartamentos

Avoid renting here, so many better apartments out there. Do not expect any service from the leasing office staff whatsoever. The maintenance team and other staff are excellent and care about the residents but the leasing office could not be worse! They didn’t provide a copy of my lease, when I asked them about it they delayed delivery for over a month. Then when rent was due the leasing office denied the original figure that we talked about. Then after trying to resolve the issue, they still... failed to communicate and still owe me money. Some of the leasing staff live in the building and I’ve seen it where they don’t come to help their neighbors when apartments flood, or people get locked out of their apartment. There were other issues, I received multiple packages and certified mail that sat in the package room for weeks without anyone notifying me that any packages had arrived. I reported the leasing office staff to the Office of Tenant Advocate, but save yourself the headache of dealing with these people by renting from one of the many other apartments nearby. Once they replace the leasing office staff it might be worth renting here but there’s no reason to experience leasing office staff that are this unprofessional and dishonest. Lee mas

I love my unit here at the Bixby. It is so spacious and my rooftop patio is large, beautiful, and I've never seen anything like it with rental properties. However, in the 10 months I've been here the management company has changed 3 times, and the current management is basically just collecting a check. We've had questions about charges on our invoice, reached out a few times, and have never heard back. We've tried to track down a number where we can call to talk to someone at the management... company, and apparently there isn't one. We've heard similar stories from others in the building: management does not respond to tenant inquires and no one has any idea of how to contact them.

Also, the thing that has really got me at my wits end with this place is the fire alarm. It goes of AT LEAST once every other week, guaranteed once a month. Early morning, middle of the day, in the evening. The frequency is maddening!! The fire alarm, as it should be, is LOUD and hurts my ears (I feel so bad for all the pups in the building). It goes off for 10-30 minutes or more* at a time, and the worst part is that every time it goes off I know it's fluke so I just stay put. I pray that there is never a real fire emergency because how am I to know the difference?!

Also, worth noting that when I was looking into Bixby, I saw reviews that complained about the fire alarm. I ignored them thinking it was probably just a few times and people were overreacting. It's not an overreaction. This is a real issue, and clearly has been going on for far too long.

Giving 2 stars instead of 1 because my unit is amazing, the concierge staff is really nice, and the location is great. But sadly all of that is not worth the major downsides.

* On January 22, 2022 the fire alarm went off for over an hour, nearly 90 minutes. The fire department came and left, fire alarm was still going off. Over an hour of a fire alarm blaring, no emergency. Absolutely unacceptable.

Lee mas

While the location is great and the units themselves are nice as well, it cannot be understated how utterly incompetent the management of this property is. At times it borders on criminal negligence. You will frequently be expected to interrupt your work day to do things like reset your key fobs, or be told with less than 24 hour notice that they plan on testing the fire alarms for an entire work day. In a world that is increasingly relying on remote work, their inability to consider their... residents when planning such things is astounding. If you ever dare to make a complaint about any of the issues at the property, you will be ignored entirely. The General Manager, LaToya, is one of the most incompetent employees of any kind I've truly ever encountered. There are plenty of other apartments near by, and I would recommend literally all of them if it means not dealing with the management at this location. Lee mas

I wish I had something to positive to say. However the staff make doing that nearly impossible. The building just goes from one unprofessional, immoral management and maintenance crew to another. I stayed hoping the building would improve with the yearly dissatisfaction. They may as well demolish the property if they want to continue running it this way. Such a shame a lovely area with unethical staff like this making it intolerable to live in.

We consistently had issues weekly with the management at this apartment building. 12 months was far too long to live there. It has been 90 days and we still haven't received our security deposit back, after over 15 emails, 4 voicemails, and an in person visit. In the beginning of the signing of the lease, there repeatedly were errors in the lease, with numbers differing up to the thousands. DO NOT LIVE HERE. there are plenty of other places for the price with a much better experience.