Valley Stream Village Apartments

The biggest issue with this apartment complex is noise and lack of concern from management. They really don't care about residents issues.

If you are going to live here, which I don't recommend, make sure you get a 3rd floor apartment. You will still hear music/tv and conversations from the unit below, but this will avoid hearing your upstairs neighbor stomping around, running, closing cabinets/drawers, running the washing machine/dishwasher.

According to management the sliding doors are... oversized so you will hear when the door above you is opened. The sliding doors are in the livingroom but the noise is loud enough to carry into the bedroom. I'd say the noise and vibration is equivalent to standing next to a loud truck.

With apartment living some noise might be expected, but due to the thin walls/floor these are a great disturbance rather than a minor inconvenience.

The previous property manager could care less about residents concerns. She claimed they were going to fix the floor between tenants, but was either not done or did nothing to fix the noise issues.

I had to repeatedly email to get a response and when I finally did all I got was deflection and excuses. I had over a month long exchange with her regarding noise issues and was eventually told I could give 30 days notice and vacate my apartment. The new property manager also told me that there is not much they can do about noise issues. They do like sending out passive aggressive email to all tenants on occasion reminding them of the rules while doing nothing else to address the problems with the people actually causing them. Lee mas

Over the course of two years, my roommate and I reached out multiple times via phone and email without ever receiving a response. Frankly, that is the bare minimum expectation when dealing with any property management and I can only imagine the struggle their tenants have in resolving issues. No thanks.

I do not recommend this place for renting. The school around is good but the apartments are very old. The appliances are very old and not energy efficient. The kitchen is small with age old cooktop which will not work properly. The walls and floors are thin and you will be able to hear sounds from other units. I have a noisy neighbor and I complained repeatedly to the leasing office but they have not taken any action to solve that. My experience dealing with property manager tiffany is very bad.... She does not have minimum courtesy to respond to your complaints. She always tries to deflect the issue to other discussion to avoid taking action.
The heating system is age old with old technology. To keep your home warm in winter, your utility bill will be more due to old HVAC.
The leasing team does not care about tenants problem. Overall not worth to live here unless you are living here for the good public school. Lee mas

We lived here for 3 years and had no complaints. It's a great neighborhood and an excellent apartment community. The management is great, friendly and always very helpful. All your service requests are addressed promptly. I highly recommend this place for anyone who is looking for great living at an affordable price.

Poor maintenance services. Uncleaned apartment areas . Poor appliances. Bad conditions of flooring and carpet and patios. Noisy environment. Leaching office never answer your call or email or request. Poor and very much disappointing experience over all .