Douglaston Villas & Townhomes

Sales men are good .. moved in was. Told I would have a icemaker there is no icemaker when maintenance did their cleaning of the gutters they use the residence. Electricity !!! After moving in found out over half of the electric outlets, do not work in the unit I was told that is not a priority and it would be handled as soon as they could get to it April will be three months. I have been here still have no electricity in my bathrooms. Unacceptable.had to call to have the window Sealed due to... every time the lawn people blew the leaves. It came through the windows inside my house, the window seals and curtains covered with dirt every day after the Lawn people came again. Unacceptable.

You can send all the emails in the world. You will never get a response. You can call and leave messages and you will never get a return. Call again poor customer service. Lee mas

We lived here for 2 years, and while our neighbors were nice, the maintenance issues were so bad, we terminated our lease due to constant maintenance issues not being adequately addressed. We were far from the only ones to do so.

Rent is wayy too high here for the conditions. Upon moving in I already noticed several things were broken or unclean. Door hinges were damaged, sinks were clogged or drippy, floor tiles were broken. Only a few months into living here my AC began to leak and here we are 4 months later it still hasn't been repaired. My friends who live here have issues such as paying for valet trash that doesn't get picked up, people stealing laundry, and staff ignoring calls. Also a couple months into my year... here the sewage backed up for my whole street and they decided to fix it 3 days later at 10pm. Pest control doesn't work either, as this place has a disturbing amount of ants and beetles. Not ideal at all for the price. I would avoid this property. Lee mas

Been here since October 2020. All the staff is wonderful except for one or two.
Here are issues. Rent is much higher than stated because you are paying for pest control (must request weekly) and parking space and trash and water. Expect close to 200 extra. Fitness center is small but passable except the treadmills have never worked. All facilities were shut down for two months over the holidays. We won't be staying as the water quality is quite bad here. Use bottled and filters but nothing you... can do about washer and dishwasher and showering. Overall I like the apartment and the residents. It's quiet and alot in walking distance including softball field with trails and starbucks. Maintenance staff and Malinda in office are wonderful. Lee mas

Had an appointment for Saturday at 12pm came in 1204 called and no one answered, called twice and got transferred to an of site office they told me that they do have someone there and would have to keep calling. At 1220 I finally have someone on site answer and they just tell me “ sorry there is an emergency and I can help you right now” and proceed to hang up. All interest I had for this complex is gone.