The Preserve at Riverwalk Apartamentos

Not sure why because there’s been zero communication in regards to all gates being open like 2 months prior to hurricane Helene. So we/I pay for pog privacy / security gate access as an amenity, however All gates continue to remain open for several months now. When do I get a refund? Also, water pressure is questionable

A/C was broken for weeks! I made multiple maintenance requests about A/C being broken and every time I was assured it was fixed. However it was never fixed. After about 4 attempts I was told to simply "close the blinds to keep the sun out". Only after multiple maintenance requests after being told "your a/c isn't broken just close the blinds" was the third party manufacture finally contacted. After they finally confirmed my A/C was broken they said they had to order a part when I am currently... waiting for. If this had been done weeks ago my A/C would be fixed by now. This entire time I'm sleeping with my bedroom at 78 degrees F. Then I asked if I could be provided with portable A/C unit while I wait. I want to emphasize that I ASKED FOR THE PORTABLE AS OPPOSED TO MANAGEMENT OFFERING IT. Then the portable A/C unit I received was broken.

Weeks later I still have no A/C and no portable unit because the broken one is the only one available. Lee mas

Great staff great view the best apartment complex to live

New management is worse than the last. Doesn’t read emails/answer phones/reply to anything. Always under staffed and never available when needed. Had to have refrigerator replaced 3 times and it still doesn’t work properly. Gates are always broken/ gate doors don’t lock. I’ve had to contact corporate multiple times to get things done. Many neighbors use the pool, it is not inclusive to residents only. Walls are paper thin, you can hear all your neighbors closing doors/cabinets, walking, talking... etc everything!!!! I’ve had a few packages “lost” but office clerk magically finds them… suspicious to say the least. Mold all over my doors. Not worth the money and I can’t wait to move!!!! Lee mas

They have THE WORST customer service. We are out of state and accepted a new job in the area. Couldn’t just stop in to get answers about no communication. Would not return calls or emails after multiple attempts from our end. When we finally got a call back after a few weeks of trying, she said a message was left but there definitely wasn’t. Held the application for weeks and then said it would take another 30 days to get the refund. NO WHERE on the application for a guarantor but said they took... guarantors for those who may not quite qualify. Denied before we could even get to talk to anyone about the guarantor. Lee mas