Nova Glen Apartments

I rarely take to Reviews to share my experiences, but I feel compelled to warn prospective tenants about the disorganization and lack of respect for applicants' time and resources at Nova Apartments.

On December 9th, my fellow applicant Robert and I paid a non-negligible application fee of $75 each, looking forward to our scheduled viewings at both Nova Wood and Nova Glenn the following day. This anticipation quickly turned into a series of letdowns.

Upon arriving punctually at 2 PM for the... first viewing, I was abruptly informed that the appointment had to be postponed due to staff training, a change for which there was no prior notice. Respecting their schedule, I returned at the rescheduled time of 3 PM, only to be greeted not by a leasing agent, but by Mike, a maintenance staff member, who informed me that everyone was on lunch until 3:30 PM.

The peak of this disappointing journey came when, after finally being seated well past the scheduled time, I was coldly informed that my application was denied — a decision that was apparently communicated through emails that neither Robert nor I ever received. This left me questioning: why were we not even afforded the basic courtesy of viewing a model unit as initially promised, regardless of the application's status?

This series of mishaps and blatant disregard for applicant engagement not only wasted precious time and money but also showcased a concerning level of disorganization and unprofessionalism from an establishment that should prioritize customer service and transparency.

Future applicants, consider this a cautionary tale. If the application process has been this opaque and disheartening, one can only imagine what lies ahead for actual tenants.

Nova Apartments, I hope you can take this feedback seriously and implement changes that reflect better respect and consideration for your prospective tenants. Everyone deserves to be treated with professionalism and courtesy, irrespective of an application's outcome.

Disappointed and Dismayed,
Joe Lee mas

Absolutely worst management ever. Maintenance is short staffed. Nothing gets fixed except the empty apartments. Took 4 months to have blinds replaced. Been waiting 3 months on a new front door and exhaust fan for the bathroom.

Have had my car towed away twice in the last year for having a wheel over the line in the parking spot. 400 dollars I don't get back. Management could care less about any of it and is armed with excuses for everything.

I would give 0 stars if possible.Management staff is horrible. They never return phone calls or emails. I have mold in my apartment. I've left numerous messages, all to no avail. Think twice before you move here. The price is good, but now I see why.

The management has done an excellent job during this pandemic and I admire the hard work and professional way they are handling it. I enjoy living here in Nova Glen with the way each tenant is given personal attention to any problems rather it be paying the rent of having repairs done in the apartment. Thank you to all the hard working staff here at Nova Glen.

I enjoy living here. I feel safe. All of the staff are very professional. Kimberly P