10X Port Royale Apartamentos

I often see homeless people near mailboxes. One night when I was trying to open the mail but couldn't get to it because there were big cockroaches crawling around the boxes, a woman came up to me and asked if these were my boxes, they were dirty. She said that these weren't my boxes and she took them and left the complex. Apparently this is how they steal mail. Now I understand why my packages never reached me. Everything is clear.

Spite saying that it’s new and updated we pretty much had everything replaced since we lived here AC garbage disposal, washer and dryer over flooded and they said they were going to replace carpet and padding, never did. Pool is always dirty, filters never emptied. Bushes are overgrown and dog poop everywhere. Takes maintenance forever to respond, management just says yes and agrees to what ever you say to get you off the phone.

This place is an absolute nightmare. I could go make a list of grievances a mile long over my three years of tenancy, but let me keep it short and simple for you. This place will take your money and light it on fire, literally. This place had several fires over the course of two months and neglected to notify residents of the possible saftey hazard of just being in the hallway. My apartment was 3 doors down from fire number one and I was not sent any notification of the danger that was outside... my door. It took two more lights exploding and two months to replace the fixtures and nothing was done in the way of recompense.

Also, try to have another mailing address or P.O. BOX, cause they have a thief in the complex and it only takes a slight pull to open over half of the boxes there. I’ve had packeges lifted from my front door and if it’s in that mail room, get friendly with the mail person so y’all can sync up cause if you wait a half hour, you’re not getting you package.

Rent will raise 20% with no explanation and worsening conditions, if it hasn’t burned to the ground. I would do the best to stay away!! Lee mas

I moved a month early but paid my final month. I get pictures of the AC being dirty, the carpet stained from the bottom and more. The AC was left the same exact way it came. The carpet and stains were not mine. The shower needed to be resurfaced but they said they’ll do it when I move due to the chemicals and my dog… now they’re charging me? The stains were old and no one pulled the carpet when I moved in. Who thinks about that when they move in? It’s run by RPM Management now and they’re... literally impossible to get ahold of. They responded back a week after “all fees are valid please make your final payment”.

I enjoyed my time here but knowing what I know how and the lack of customer service and how they force you into paying or it will hit your credit, I wouldn’t waste my time. Be warned. You’ll need legal counsel. Lee mas

They advertise gated security, but I have lived here less than a week and packages have already been stolen from my home. I work long hours and I can't run home to collect my items before thievery occurs. Now I have to either spend more money on a package locker across town or buy an expensive ring doorbell system. Hopefully I will be making more money next year and can afford to move to a nicer place with better security. Honestly fearful of break-ins now.