VIVA Luxury Apartments

I knew I should have never submitted an application when they never answer their phone. My gut told me to look elsewhere but I didn’t. After days of calling for information, they finally answered the phone and I went ahead and submitted an application. I waited a week and started calling them again. After two weeks of calling and not answering the phone, I never received an answer about my application. I had to move forward on obtaining a place to stay since I was relocating. Customer service... lacked greatly. They were rude and never had the correct information for me. I was told I was approved but then she thought I was someone else and after looking in the system was told my application had not been ran. After additional callbacks, no answer was given and they stop answering the phone. Why are you taking peoples money and not running their application. Train your staff and follow through on processing applications on time. It should not take a month, or more, to process an application. I went to another apartment and got an answer within 24 hrs, deposit and all fess paid the following day and lease signed. That’s how it should be with great customer service. I will be calling corporate to get my money back since they never followed through with my application or their process. Lee mas

Over priced. You will pay $30 for valet trash service. The company never comes on time, trash will be seen everywhere. The pool area furniture is done. The grills are disgusting, rusted, and is falling apart. The gate does not work. When you ask the front office about it, they’ll tell you it’s being worked on. Key fobs for the gym are yet to be given out. Want a garage? Nope. All taken. No any parking. Not even assigned parking. First come first serve. BSO is always in the complex with the... entrance/ exit blocked off. Security guards are a joke. Never seen. Lee mas

DO NOT MOVE HERE. I been here now 6 months. When I moved in I wasn’t allowed to tour my apartment now I know why there water damage in several places. I was also lied to was told that there was a tub in my apartment and there is not. BSO is constantly here. Break ins happen often my girlfriends car was broken into. The gates and all the amenities are broken wholes in walls. Trash everywhere. Not to mention they say they have security but he spends most the time not doing his job. If you want to... live in a place that reeks like pot, management is constantly giving you the run around. And there’s trash everywhere and nothing works this is the place for you this place sucks there fixing NOTHING Lee mas

DO NOT MOVE HERE. I been here now 6 months. When I moved in I wasn’t allowed to tour my apartment now I know why there water damage in several places. I was also lied to was told that there was a tub in my apartment and there is not. BSO is constantly here. Break ins happen often my girlfriends car was broken into. The gates and all the amenities are broken wholes in walls. Trash everywhere. Not to mention they say they have security but he spends most the time not doing his job. If you want to... live in a place that reeks like pot, management is constantly giving you the run around. And there’s trash everywhere and nothing works this is the place for you this place sucks there fixing NOTHING Lee mas

Lived through the horrible conditions that have since improved. They placed a "your lease is expiring" letter on my door with the new lease pricing. They raised my rent $600 a month. I would have accepted 1/2 of that without hesitation. When I spoke to the assistant manager, she stated that it was still $200 less than advertised online. It is actually $40 less than advertised online. I asked if the raise in the rent covers painting the apartment. She was not sure if they do that and has... not gotten back to me. People living here that are not on lease. She claims that is not an issue here. "We monitor that". 6-7 people in 1 apartment cannot be legal and I have to pay for their water. Understanding that they cannot accuse, but can monitor more diligently. Threatening trash emails and still trash left in hall for weeks. All of that said, they are making improvements to the property, but have a lot of work to do. I have been looking at other properties over the last week and pricing is similar; however, it may be better to pay a little more for something that is freshly painted and doesn't have rusting bathroom fixtures. I may consider staying if they paint and replace the bathroom fixtures and loaner microwave that was never replaced as promised. As I stated, they are a bit better than the last management team; however, the $600 increase in rent is just an outright slap in the face to those of us that pay our rent on time. They will increase again next lease. Guessing that ensuring good tenants stay is not a priority of the current management team. Better to have empty apartments than good paying tenants. Though I appreciate the new speed bumps, fixing the security gate would alleviate the dumped stolen cars and theft in the community. If you decide to move here, make sure you own a gun. Do I want to move? NO because it's a lot of work, but they're not open to negotiation. You can earn rent credits by paying on time at other communities, check them out. Saw a few good one's over the last week. Some companies appreciate good tenants and strive to retain them. Viva, do better and appreciate good things when you have them. It's not always about how you can get more for less. It's about being the BEST team around. Make good people want to move here and stay here. Lee mas