Gran Bay Apartment Homes

I lived at GranBay Apartments for 14 months, always paid my rent on time, and yet the move-out experience was a nightmare. I moved out on August 7th, and they sent an email stating that I needed to pay 7 days of prorated rent by August 7th to avoid a late fee. I paid on August 4th, but they still charged me a late fee. After contacting them multiple times, they assured me the late fee would be removed, but they never did. Instead, I got a call from a collections agency. I showed the agency my... emails with GranBay, and they agreed to remove the late fee.

They also charged me $110 for cleaning, even though I cleaned the apartment before I left. A representative from GranBay called and told me they would reduce the cleaning fee to $50, but they never followed through. When I spoke with the collector, they told me I had no proof for the cleaning fee reduction, though I had proof for the late fee. GranBay later claimed their standard cleaning fee is $130, plus $35 for bags left behind, so they considered $110 to be fair—despite what they had previously told me.

The property is also extremely noisy, especially around the pool area, with loud music every weekend, making it not family-friendly. Additionally, there are some sketchy neighbors. One time, the downstairs neighbor yelled at me from their balcony, telling me to be quiet when all I was doing was putting away groceries.

Overall, my experience with GranBay Apartments has been highly frustrating, and I would not recommend living here. The management is unprofessional, inconsistent, and doesn’t follow through on promises. Lee mas

The girls in the office are super nice and professional with the process. I felt most welcome and comfortable. Love my new apt alot. Thank you Samarra and Courtney for the peace of mind.

honestly this place is so amazing! it is way better than my last apartment. the staff are friendly and always available, they also plan fun activities every month. the layout plans are great and i love how the patios aren't screened in and everyone decorates them real cute! there is also a book hotel which i like to check out when getting my mail.

Awful place to live, staff up front were awful & when I moved in there was a MAJOR bug issue

Absolutely by far the worst complex I have ever lived in. Run!!! Go next store. The team at Gran Bay is very unprofessional. Next store you will find a resort style pool. Clean look and they won’t fee you like Gran Bay when you have to leave due to un safe living conditions. Management at Gran bay should be released for integrity issues.