6/7/22
No communication
The leasing office rarely answers the phone and never returns calls. Email replies conveniently ignore questions that they don't want to answer, and leave out information about steps and fees when you ask for various procedures so you think you're done only to be met with a surprise delay (due to a missed step you weren't informed of) or surprise bill. Office staff openly laughed at me for not knowing things that they themselves forgot to tell me.
They will also straight up lie to you. ... They explicitly told me that my rent would only increase by $200/mo after renewal, but the actual increase was $500/mo with all available discounts.
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