12/3/24
Horrible Experience
We walked in to our newly rented apartment to love and dead cockroaches EVERYWHERE, on floors and in cabinets, all kitchen cabinet doors were open. By the condition this apartment was released to us, it’s apparent no due diligence was completed before hand. The apartment had a horrible odor, there was grease everywhere, including on the ceiling above the stove. I spent an entire day cleaning you can see the grease (ON TOP OF THE CABINETS AND ON THE CEILING). The stove top was scratched and... cracked. There was a pink stain in the kitchen granite. A hole in the door to the pantry. There were cigarette burns in the vinyl flooring. Stained carpet in both the spare bedrooms, frayed carpet in the primary. There was visual paint on the vinyl flooring. The cabinets had black marks / streaks. The wall near the kitchen needed paint. The patio had crayon and marker all over the floors and walls. This is just what I photographed. This and much more, was noted in our move in condition report. While they were seemingly apologetic, it didn’t seem they (office staff) cared we received the apartment in this condition. Maintenance was responsive and did try to fix some of the issues after we moved in, some were not fixed.
We moved out recently and received a charge for carpet replacement. We regularly used one bedroom, the primary, and only ever had water in that room. The other two rooms were a storage and a guest room, which was set up but not used due to our short term there. Rooms were always kept with their doors shut. When we asked for photos of the carpet, we were sent photos of the underneath as it was ripped out. So apparently you need to rip up the carpet to see possible stains so you can add to the move in condition form. Most likely, the carpet issue was caused by the previous tenants and was not noticed by Lakeland Grand staff, as none of the other issues noted above were.
Multiple emails have gone unanswered since the one reply with the photos of the base of the carpet as it was pulled. We requested the staff to review the move in condition report, and nothing. We sent photos of the largest stain but they claim they weren’t there before we moved in. I have date stamps when those photos were taken. Don’t typically leave reviews, and particularly not like this but this seemed appropriate to share.
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