1/5/23
Stay Away. Dangerous elevator and unsafe property
1) The elevators only work about 30% of the time. It’s not unusual to wait 15-20 mins to get to the garage from your floor, with everyone squeezing in on the only elevator that may be working. They often malfunction in a scary way (e.g randomly stops and shakes violently).
2) Management only provides a notification that something happened and ETA for issues to be fixed 25% of the time.
3) The garage door is often broken and at times is left broken for weeks, leaving it open for anyone to... access the garage and therefore all apartments.
4) There has been car theft from the “secured” garage.
5) There have been homeless people found to be living in the building due to how easy it is to access it. Residents had to call the police to remove them. The police was surprised that there is an entrance that is completely open to anyone from the street.
6) The building is not secure, despite what management will claim. A resident’s security code will work to access every single floor. Why?
7) There is no security staff.
8) They have a lot of supposed rules, but no staff to enforce them. Crazy loud parties at the pool over the weekend, non-stop smoking wafting into your apartment (despite them calling themselves a non smoking building).
9) Concerns brought to the attention of management are ignored. I’ve filed complaints (including issues related to safety) and have never gotten any type of response.
10) There is no staff to deal with emergencies outside of the leasing office business hours. They direct you to a text bot that will file a ticket for you.
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Administrador de la propiedad en The Watermarc at Biscayne Bay respondió a esta revisión
Hello, thank you for sharing your experience and feedback. When AIR Communities purchased the Watermarc within the last two years there were many updates, repairs and renovations that needed our immediate attention. We have ongoing repairs on our... elevators, elevator one is still not up and running. The last thing we want to do is inconvenience our residents with non-functioning elevators. Once all the repairs are completed, we hope going forward we will be in a much better place with only routine maintenance needed. The garage door was also needing a replacement part and that is now fully functional. There was an entrance that needed to be more secured and that is also repaired. We do not employ a security staff. All residents sign a good neighbor commitment that extends to others the courtesy we all want to have and a promise to follow policy and rules as a resident. Our leasing team are always busy and we rely on other residents to bring policy infractions to our attention with information so that they can confront any concerns. We provide an on call number with everyone’s leasing packet for after- hours maintenance emergencies. We encourage residents to call 911 if the emergency after hours warrants this action. I was unable to locate your information in our customer records by the initials you posted under to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you! -Susan
