Windermere at Lakes Edge Apartments

The Gate always broken, there’s trash pilled everywhere, the gym has stolen dumbbells & holes in the walls, the pools are filthy, and there are packs of feral stray cats.

I would not recommend this apartment complex to anyone! There are constantly cops around breaking up domestic disputes and arresting people with warrants. The office is more concerned about getting new tenants at higher paying rents than they are about keeping their current decent residents. Many month there are unexplained charges added to your rent and they will ignore your request for explanation or a refund. Random late fees are added even when you're not late, and they keep charging you for... things that should have been canceled for months. This company just takes your money and will not refund you even after months of asking and giving you the run around and you will just have to deal with it. They are very unresponsive and will put you through a maze of endless bureaucracy for even the simplest request. Don't even try calling, you'll never get someone to pick up the phone, and if youre lucky that they do they will have the worst attitude and talk to you like your skum. The "updated" apartments aren't worth all of the other stuff you have to put up with. Lee mas

The office ladies are very friendly and sweet, and the neighborhood in general is nice, however, our concerns are with our utility bills here. Our A/C unit has not been changed since our apartment was built 21 years ago and for some reason they just don’t want to change it. We are always constantly having problems with the condenser freezing up, as well as the inefficiency of the unit. It is constantly struggling to keep our apartment at 74°. The result of that is a $350+ electric bill which is... ridiculous. The A/C unit should have been changed a long while ago. Many other neighbors are suffering from this exact problem. Lee mas

Do not rent from this place! Gates are always broken, they’re hard to get in contact with, do not acknowledge emails until weeks-month later. I broke my lease a few weeks ago and they’re trying to charge me almost 3 times the amount I’m supposed to pay for terminating. The apartment was thoroughly cleaned before the keys were turned in, we have pictures and videos taken after the cleaning was done. They’re trying to charge thousands of dollars for normal wear and tear after living there for... almost 4 years calling it “damages”. Reached out to the property manager regarding the charges and was told (with attitude BTW) that she would call me back after she reaches out to her manager. It has been about 2 weeks now and I haven’t heard back from anyone. Stay far away from this place! I do not recommend at all!!!!!! Lee mas

Be cautious! When we moved in here, the property was under different management. It was better then! Please do yourself a favor, and look for a better place to live! If you do decide to move here, get ready for A/C Units constantly breaking, and soaking your hallway carpet. This is a common issue in old AND “newly renovated” apartments. Still waiting on water damage to be fixed (it’s been months).
Maintenance makes every excuse in the book as to why the utilities are not functioning properly.... Rent may be cheaper than most places, BUT get ready to pay utility bills of upwards of $500 (in a two bedroom)! Maintenance walks in without warning! Do not fall for the look of “newly renovated” apartments. And DO NOT settle for the older apartments.

As for the leasing office team, they stop responding to emails until you escalate your issues to the corporate level. In a year, they haven’t touched or improved the property. It’s gone downhill. Gates are broken (so, no security). Gym equipment has been broken for a year. Dumbbells stolen, holes punched in the gym wall.

They also stopped spraying for pests. So if you have an animal, expect fleas from the dog park. Makes you wonder where all the money is going that you are spending on rent in a dated community.

This place is a nightmare and exhausting to live in :( Lee mas