Westlake Apartment Homes

Infested with roaches which they don’t care about, they literally told us each building had an infestation. Gate never works so you’re locked out and visitors are as well. MOLD IN THE CEILINGS. This place charges you anything because they are money hungry.

This is a terrible place to live. There are serious pest issues that management doesn’t seem to care about. If you choose to live here be prepared to have ants and cockroaches crawling all over your apartment and ants infesting your car from the trees outside. Sure, you can request pest control inside but it doesn’t make a difference. If your car gets infested good luck because all management will tell you is that pest control sprays outside once every three months. They are not willing to have... it sprayed more often.

If you have a mold allergy I highly suggest renting elsewhere. There is mold growing in the vents of my unit and I have been sick everyday because of it. I told management and they did absolutely nothing about it. In fact, they closed my request online without even coming to take a look or make an effort to resolve the issue.

The valet trash is a joke. The pick up service leaves trash bags behind all the time. The hallways are always filled with leaky bags of trash so beware of the rancid smell you’ll encounter on your way to your unit.

Please don’t waste your money on this place. They charge way too much for what it’s worth. Don’t be intrigued by the word “luxury” because this place is far from it. It’s absolutely disgusting and management doesn’t care about you at all. Find some place else that actually cares about their property and tenants. Lee mas

Charged us for a bunch of stuff after we moved out. None of which made any sense - freezer frosting, interior dishwasher piece chipped. I am looking for a negative star rating to rate these people. All that we as tenants can do is clean and not harm/damage the appliance. Ridiculous charges were imposed. This community is crawling with pests and roaches everywhere and no response will be there even if you raise multiple requests for these issues. This is a horrible place to live in and we... honestly could not wait for the lease period to end to move out! The management never responds to emails and NEVER responds to voicemails and even if they do they are so RUDE. They are pathetic and very hard to deal with. I would never recommend this place. DO NOT rent from these guys, they do not value any of their customers/tenants. Lee mas

If you can even get into the gate (whenever they want to keep it open or open it) you’ll come in and see PILES of trash to your left and straight ahead you can find the pool that’s never open. Now you can make a left or a right and see trash in the hallways and in front of apartments don’t worry if you didn’t catch the left side you can catch it the next day (or the following week) because the trash would still be there. Now if you can finally find parking in front of your destination you can... finally see the LAVISH LIFE. I guess the “LUXURY” part is really the rent cost because everything’s outdated! And don’t worry about feeling secure… its 24hr ROACH INFESTED SECURITY in and out of your apartments making sure you and your families are ok! Plugs only work on one side of the house but I don’t understand because things are ALWAYS SPARKING (it’s probably because of roaches coming out of our outlets). A/C BROKE, Hot water tank BROKE (it even set on fire twice), they told us to install our own Air Filters and light bulbs with 8ft ceilings. They know apartments are infested and will tell you they don’t know it’s a problem.. give you pest control every other week (whatever they’re spraying is obviously not working) and they come and spray ONLY the kitchen and bathroom when the apartments are INFESTED! It’s so frustrating because when I move I cannot take anything with me, I’ve only been here a year and traveled over 1200 miles to start over now it’s happening again! And of course there’s no response from REAL management! save your time and money RUN FROM HERE. Lee mas

t is clear to see that any rating over 2 or 3 stars is posted by staff or the property management company, especially since there are very few reviews at all. Built in the 1980s, they have tried to spruce up - but it is a big fail as they don't seem to have the funds to do anything to keep up with the competition. Three steep staired levels. Landscaping is drab, dying, weedy, patchy, and boring. Recent parking lot repave, tree trimming, debris cleanup - which should have been done long ago,... this barely brings the community up to below average by today's standards. If you have a complaint, issue, problem - it is like being in the Matrix to get answers, solutions or action. The exception to this is the Maintenance staff who are overworked and probably underpaid. Some units have been renovated to about early 2000 standards while leaving the old and yellowing tub/showers in place. Dogs crap all over the place and no one cares. You have to take a photo of it happening for them to get off their pot. Let's talk about bugs. What kind do you get along with? No matter what action I take, what type of traps, sprays, paste, dust, etc., they will just walk up the walls in the daytime, come out whenever you cook anything, run up your furniture, and I guess party all night. When you sign a contract you are committing to just about rebuilding the unit - even though when I moved in it was nasty, filthy, icky, gross - I am required to leave it as a pristine unit or I will not get my deposit back. The office staff passes the buck, questions your motive, and never, ever answers the phone. Speaking of the phone - when you call to report a problem - you have to push so many buttons - so complicated! The property management company is in Minnesota - so they don;t care and the office staff know this! I wish I had never seen this place. I am embarrassed to have company over. Look elsewhere and save yourself a lot of grief and regret. Lee mas