Advenir at Polos East Apartamentos

I can't begin to tell you how awful this office/management staff is. They are unpleasant and incompetent. Unnecessary delays in paperwork that when I went in to the office to find out what the issue was, they said it was just completed and in my email. That was an outright lie and by the time I got back to the office they were closed. Other reviews are correct, they never answer the phone or return calls. So all you can do is go into the office and hope for the best.

They end up charging you so many times for random things. We came from out of town to sign the lease and rescheduled to a few days later and they increased our rent $25 a month because of it. Then they charge you $25 a month for a trash valet service that rarely ever takes your trash. You end up leaving your trash bin out all night just to take out yourself in the morning. The leasing office people are cool but I called the number online just now and they hung up on me when they heard me mention... trash valet. Lee mas

After moving out I received the final bill. The bill had charges for month after we moved out, and the method of payment I discussed with the management before moving out was not working, so I tried to reach the office to understand how and what to pay.

I've now been trying for several weeks to reach the management, while being out of state. No one is answering the 0445 and 3155 phone numbers. I'm transferred to agents who can only take messages and do nothing else. They take my info, make... notes about this being urgent or that I called so many times but that is it. No other corporate phone to call, no other department who can answer. My wife was calling too but neither of us received even a single call back. I also tried sending Resident Portal messages and emails, with the same futile result. Now the time to pay this bill is almost up and my bill will probably be sent to collections.

This is absolutely surreal, frustrating and ultimately humiliating experience. The office achieved creating a perfectly bulletproof system of not being able to reach them, not having to answer any calls, emails, etc. It is like a black hole, something I never experienced with any company. But in hindsight, this is also something I experienced in nearly four years I lived there - the only way to talk to someone was to go to the office in person.

I'm not sure how is this even legal, not being able to reach the billing office by any means and after trying daily for so long. Just think about what it means to face these many difficulties while trying to give them money, and think what it means if it was you who actually needed anything from them. Lee mas

It’s sad that I have to write a review in order to get any follow up or answers from this complex. They are supposed to be open till 6 each day (5 on weekends) and they are never there until then or are closed completely. Phones go to an answering service that promises a call back but you never receive one. I’ve lived here for 3 years, always pay on time, and am a clean tenant. I keep my apartment neat and tidy. I’ve had the same outdoor furniture in my price and two neatly maintained plants for... the entire time I have lived here only to receive a notice today that it doesn’t meet regulations and I will be fined $75 if I don’t remove these items. An area that should be a nice outdoor place to enjoy as apart of one of its “amenities”. How did this just now become an issue?

Since I have lived here, this place continues to go further and further downhill. The so called “amenities” continue to be taken away. There is not a basketball hoop at the basket ball court, the volleyball court has been taken out, the racketball courts have never been open, the gym equipment is broken, and at many inconvenient times, the pool is closed. They took away the bins for Valet Trash and replaced them with cheap trashcans that they now expect you to bring in each night versus having a nice bin at the entryway.

A new complex is going in across the street causing them to take away the ability to go left onto the road….forcing everyone to make u-turns on a two lane road that is not intended for u-turns. Traffic is terrible and will only become worse once this complex opens.

To top it off…they have increased my rent by nearly $500 over the course of the last 3 years. So looking forward to my new place that is 5 min from the beach, paying less than what I was offered to renew my lease this year and moving to a place that actually has a hoop at their basketball court, volleyball, lake with a nice walking path all the way around, and much newer buildings.

Good luck finding a loyal tenant who has paid on time and kept their apartment in as great of shape as mine. Lee mas

Marcela the manager Is the most disrespectful person I have ever met in my life, they make you feel that a resident is worth nothing and treat you like garbage. If you wanna move there make sure that Marcela is no the actual manager.