2/10/23
Cant answer their phone
We where going through our application process for one of their units. throughout the process we would attempt to call or text a few times and never got an answer. the only time we could communicate with them was in person. Eventually, our application was canceled due to the amount of time that passed. However, we were trying to hear back about if our apartment would be available or if we had to switch. Now we're out the money for the fees and they're not willing to let us just reopen the... application.
Reseña de Apartments.com
Administrador de la propiedad en Amara at Metro West respondió a esta revisión
Hello,
Thank you for sharing your concerns about your application process at Amara at Metrowest. We apologize for the communication challenges you experienced and for any inconvenience this may have caused.
We understand how important effective... communication is during the application process, and it is disheartening to hear you faced difficulties reaching our team. This falls short of our commitment to providing a seamless experience for our applicants.
To address this matter and discuss the possibility of reopening your application, we encourage you to reach out to our Area Manager, Juana, at 469-577-9582. Juana will be available to assist you and work towards a resolution that is fair and satisfactory.
Your feedback is invaluable to us, and we hope to have the opportunity to rectify this situation and provide you with the level of service you deserve. Please feel free to contact Juana for further assistance.