Estates at Park Avenue Apartamentos

I’ve been waiting for over four months to get my agreed-upon deposit back, and the process has been a nightmare. They keep telling me the accounting department has mailed it, yet it’s apparently been "lost in the mail" three times. The customer service is atrocious—calls go unanswered, emails are ignored, and the office staff seems to do whatever they please with no regard for tenants. I would not recommend this place to anyone.

I don't know who is writing 5 Star reviews on here, unless it's management themselves, because every resident I have talked to shares the same frustrations with management and the property.

Once you're a resident management ignores (almost) all phone calls, emails, and voicemails regarding resident concerns until you physically take time out of your day to go into the office when they are there. So you will be 90% on your own with pretty much everything.

The amount of fees you will pay extra... monthly on top of your seemingly low base rent are insane, you would end up paying the same total for a much nicer apartment communities base rent, without the extra fees.

The landscaping team is careless and blows debris on patios without cleaning up. The landscape is also poorly taken care of.

Maintenance will trash your apartment when completing any request, and without communication to you until it is completed, even if you request a call back prior to entry to discuss the issue. You will be cleaning up after them (debris, dirt, paint chips etc.).

I'm sure there are more things to be aware of prior to moving here, but this has been my experience, and the experience of other residents that I have spoken to.

Good luck! :)

Lee mas

Not only is this property amazing, but the maintenance team deserves a 10 star review. I have been a resident for over 10 years. Reason being is that there is not another community that I would rather reside. The staff is has always been friendly and thorough with responding to any questions. The entire maintenance team has such a personal presence with the residents. Never without a smile or a kind wave as they monitor the property. A special shout out to "Rob" for taking the time to... expedite some recent requests. While there has not been many needs for their services over all these years, they sure do step up if anything arises. With gratitude...resident of The Estates at Park Avenue. Lee mas

You do need to be aware that "rent" is just the base rate and you are looking at $100+ in additional fees. However, the complex is quiet and safe. The managers are actually in the office if you need to drop by. The buildings are clean, organized, and very comfortable. I will be sad to move out in the next couple of months.

***You can guarantee $75+ fees (that are not optional) each month. You also have common area electricity which is in addition to your normal electricity. (Ridiculous) You have a question, good luck getting an answer because the office NEVER answers the phone. & when you do stop by to speak with someone of course priority is new/potential tenants because once you live here you can wait! Visitor parking is terrible! I mean TERRIBLE!! There are no other words to describe! You can guarantee to see a... moving truck each month from tenants leaving! SAVE yourself! PLEASE! People do not be fooled by the quick responses from the manager under these post. She hides in her office to avoid people! They have to keep their google ratings up to attract potential residents, responding quickly online but never to their CURRENT residents. You will count down the days until your lease is over. Currently ready to leave! Lee mas