21/3/25
Great Location, But Place is not as nice as appears!
We lived in here in a 2 bed, 2 bath from late 2023-Early 2025. We were first sold by the location. The amenities looked new and seemed great. Fast forward to move in. The apartment complex took a turn!
Firstly, the unit we received was in need of repairs from the moment we moved in. Many broken cabinets, knobs etc. When requests were put into maintenance they were sometimes addressed, but mostly just marked complete.
The gym had some of the worst clientele we have experienced. People would... regularly yell, grunt, drop heavy weights, and play loud music during all hours of the day.
The hot tub area was out of commission for the majority of our time living their. It was down for at least 6-7 months. When asked when it would be fixed the staff never had an answer. When it finally did reopen, we used the facility but ended up getting severe skin irritation from the HEAVY use of chlorine!! It was so bad we bought chlorine test strips and found that the hot tub had extremely dangerous high levels!
This complex has more dog poo then anywhere we have EVER lived! The complex says it will punish residents but never did. We found poop daily in stairwells, hall, and elevators as well as outside.
For safety, many of the doors leading into the buildings would often break and could take months to fix.
After about a year living in the facility our electronic lock to our apt door was randomly shut off with no warning. We had to call emergency maintenance to be let in. When we visited the office the next morning, we were informed they just sometimes "turn off" the locks after a year "regardless" of lease length. For reference, we had a 14-month lease so this was super weird they wouldn't have programmed the key fob to change at the end date of our lease.
Lastly, building leakage was an issue! Our windows leaked constantly, and it took MONTHS for maintenance to address. The leakage got so bad they ended up moving four apartments in our building for a months long construction to repair! Even throughout this we were met with construction sounds for months and still leakage in our apartment. This led to tons of mold throughout our apartment. which made us very sick.We also began to wonder if the pipes had mold as our water began to taste weird with the construction. When requested to change filters in our fridge, the maintenance dept "did not know how", so just left it.
Although location was good, I can't say we would recommend Solstice.
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Administrador de la propiedad en Solstice Apartments respondió a esta revisión
Thank you for sharing your feedback about your experience at Solstice Apartments. We appreciate you taking the time to detail your concerns. We understand the challenges you faced with the apartment, maintenance, and amenities during your time here....
Please reach out to us at nwrcares@nwravin.com so we can address your concerns directly. We are committed to improving our services and ensuring that our residents have a positive living experience. Thank you for bringing this to our attention, and we hope to resolve this matter promptly.