Zura Bay Apartamentos

This apartment complex is by far the worst I’ve lived at. Rats, cockroaches, hearing every movement of your neighbor, uncleaned common areas, dog stations are emptied MONTHLY, etc. you will regret living here.

These apartments are literally falling apart. Three years I’ve lived here but two years now in my recent unit. Recently I was denied transferring apartments even though my apartment has had several issues from things leaking, roaches, and flooding. The property manager talks about me to her staff and she refuses to assist with transferring. I was told that all first floor apartments are going to have leaking issues because people live above those units. Ultimately forcing me to choose a more... expensive apartment, the property manager is now trying to silence me. The only way they’ll let me transfer units is if I remove my google reviews. They don’t want people to know how bad it really is to live here. Don’t give these people your money, the customer service and friendliness goes out the window as soon as you do. Lee mas

This place is a fake lie all around they paint over the mold, they have gemen roaches in all the apartments, the maintenance are lazy don't do any work but run in and out they apartment all drew the day. The people in the office don't treat you right get attitudes with you when you try explain to them what's going on with any issues. It's a shame how the property manager go and hides in the back office and never want to make sure the problem is solve. I'm so disappointed in moving in now Zura... Bay it was once called Emerald pointe apartments but they changed the name because they had so many bad reviews but it's true they can't hide for what you do behind close doors...I say take your money and move someone where else better to live this place yes you will have bad problems and bad experience if you move to Zura Bay please don't move here this is your warning not to even come if you do they office will cover everything and show you the fake best and not all the bass..plus the windows are very old and they shake and they all have mold on them and cover up a few with paint. They roaches are terrible...if I could give a Zero star I would... Lee mas

The apartment was infested with roaches on move in day and the fridge was not usable. I had to stay in a hotel for the first week of the lease because the apartment was not livable. Despite weekly pest control complaints the complex did not do enough to fight the infestation. Pest control constantly said our apartment is clean and this was a building problem but the complex did not want to treat the whole building. Infestation got so bad our computers and kitchen appliances were infested.

When... we moved in the kitchen window was broken. They refused to fix it until we had an attempted break in through that window. Maintenance takes months to fix things and everything is constantly breaking (very cheap renovations). None of my neighbors renewed their leases so my building is almost empty now. It is clear people do not want to live here anymore. Lee mas

I lived here for two years. When I first moved in there was a lot of construction in the above apartment and there was always something happening. They would throw trash off the railing from the above floor without concern as to the unit below. The toilet from the floor above also leaked down into my unit whenever it was used. I thought the problems were over when the construction was but after that, there were issues with the AC unit leaking into the closet when the weather outside was bad. It... would leak for days and maintenance said they couldn’t do anything to prevent it, only to stop it after the fact. When I was worried about mold due to the leaking in the closet and carpet, management did not seem concerned and told me to borrow a vacuum to dry it for a day and it would be fine. Bottom line is management doesn’t care about the units or the people living in them. Lee mas