Legacy Encore Apartamentos

I’ve been a resident at Legacy Encore since February 2023, and my experience has become increasingly frustrating and unsustainable. The fire alarm system goes off at random times with alarming frequency, disrupting my work and creating serious safety concerns. This has been an ongoing issue for over a year, yet it seems no permanent solution has been found. As a result, many residents seem to have become desensitized to the alarms, which is extremely concerning in the event of a real emergency... .

On top of that, the Wi-Fi has been unreliable, with frequent outages lasting hours at a time over the past several months. This has made working from home nearly impossible. Despite these ongoing disruptions, there has been no reimbursement, and management is reportedly still negotiating with Spectrum for compensation that seems unlikely to materialize.

I understand that the on-site management team is doing what they can, but it’s clear they’re constrained by decisions from higher-ups. Whether the delays in addressing these issues are due to budget cuts or other priorities, it’s unacceptable that residents are left to deal with the consequences. The situation has become increasingly untenable, and I cannot in good conscience recommend this place to others. Lee mas

I really have to say living at Legacy is really not so bad as all of these reviews seem. I have lived here for over a year now and have seen the ebbs and flow of this place. I have seen management change as well as new staff come up. Yes, we are having internet issues and the fire alarms are going off but management has been sending us constant communication keeping us up to date on getting it fixed. They have the vendors here right away and are working towards a resolution. The office staff is... seriously great. They have such a nice team who truly cares to say hi and see how you're doing when you stop by for coffee in the office.

I will say, make sure you take a grain of salt when reading these 1 star reviews. There is a facebook group when unhappy residents ban together and make fake accounts and/or repetitvely give nasty reviews to bring the scores down. I have personally seen some residents come down and YELL at staff like a child having a tantrum and their responses have always been civilized and professional.

Of course there is room to grow at Legacy. I think the staff like Sammi, Colby and Leanne are doing the best they can. I would recommend living here and I think overall, you will be happy and feel you made a great choice. They host events 2-3x a month and I've met really cool people who live here. Thanks Legacy for a great experience! Lee mas

I moved in here in February of 2024. It’s now July, and the internet has gone out 12 times (counted). They have a contract with spectrum here, and have built in routers in every unit, which at first I was excited about. However, their internet goes out on almost a weekly basis now. If you work from home, or are enrolled in school, or require an internet connection for anything important at all, I’d recommend you look literally anywhere else. I’ve lived in 3rd world countries with better... connection (not an exaggeration, I lived in Brazil before). I’ve also gotten stuck in the elevator for an hour, and emailed the leasing office about it. Crickets… they didn’t even bother shutting the elevator off to try and diagnose the issue. Edit: So I come home today with an urgent school task that I need to complete before 4pm today. I get home and AGAIN, the internet is down. I wrote this review a week ago, and like clockwork, the internet goes down again. Like I said… WEEKLY basis. When the internet is down here, it’s not for a few minutes or a few hours. No… it’s down ALL DAY, sometimes multiple consecutive days. At this point I’m considering getting starlink for my apartment. Also, the fire alarm goes off here at least once a week as well. It’s VERY VERY loud, definitely the loudest alarm I’ve ever heard. It’s Sunday tonight, and I have work early in the morning, and the alarm has been BLARING for the past 4 hours. You heard me correctly, 4 hours. Thats not an exaggeration.. that’s an exact amount of time. This place is a Nightmare. Lee mas

Been here 2 years now, internet is ALWAYS out, and since move in has been an issue. Fire alarms are CONSTANTLY going off. At least 2-3 times a month. Constant parking garage car break ins, hallways are nasty and have been cleaned maybe once, office staff is less than helpful and extremely rude. Construction has taken over the area. Look elsewhere if you’re trying to live Downtown

Horrible management, residents treated disrespectfully, poorly maintained. Live elsewhere. Period.