31/3/25
Verified Renter
I have lived here fifteen years. First five were great and next five were good. The last five have been increasingly worse and worse. The staff turnover is horrible. Community rules are not enforced. Residents put trash out whenever they feel like it. I have been trying to get this addressed for over two years but all I ever hear is “we’ll reach out to the residents” and nothing changes. They need to fine residents. Patios are used for storage, laundry, toys which is prohibited in the lease.... Litter is everywhere. When we first moved here staff would walk or use golf cart to periodically inspect property and maintenance picked up litter. I don’t think the staff ever leaves the office and litter just blows around the property. The security gates have not worked in five years. It’s nearly impossible to reach the office by phone and voicemails are never returned. When I do speak to someone they are either unhelpful, clueless and rude. No one takes accountability for anything.
Reseña de Apartments.com
Administrador de la propiedad en Sanctuary at Highland Oaks respondió a esta revisión
We truly appreciate your feedback and are sorry to hear about your experiences over the past few years. We understand your concerns about the upkeep of our community and communication with our team. We strive to maintain a clean and welcoming... environment for all residents and we regret that we have not met your expectations. We invite you to reach out to us directly at 1 813-246-4211 or sanctuarymgr@willowbridgepc.com so we can discuss your concerns in more detail and work towards improving your experience.
Sincerely,
The Sanctuary at Highland Oaks Management Team
