The Strand Apartamentos

It's been 60 days. They won't return security deposit even though they said I would get it all back. My AC didn't work for 6 months, so we had to move out. We had many pests including roaches, ants, and gnats. The noise level in the building is extremely high. The rollers on the balcony doors are extremely loud, like a mini earthquake. We could not sleep at all. Our bicycles were stolen from the secured bike area.

1. BUGS: Ants, gnats, and cockroaches...

2. THEFT: We had our bicycles stolen the first year we were here. Neighbors also had their bikes stolen. Catalytic converters were also stolen from multiple cars parked in the garage.

3. NOISE: Many of the balcony doors in the units are very loud. The bearings on the balcony door rollers are old and worn out and make a very loud rumble/vibration when they are open/closed. The mini-earthquake noise and vibration would often prevent me from sleeping as... many people would use their balcony door throughout the night to go out and smoke. Management told us we were on our own and to place letters under residents doors to try and figure out which units the noise was coming from. Most of the other residents we contacted heard and felt the door rumble as well. One owner told us they often thought of selling their unit and moving out. Another renter told us they would frequently wear headphones to try and not hear the loud noises.

Management is removing the carpeting and is replacing it with hard plank flooring. There should be a separate cork or rubber (or both) underlayment to absorb the noise instead of the plank flooring being directly installed on the concrete. If you value your sleep, this might not be the place for you.

4. AIR CONDITIONING: We did not have a correctly functioning air conditioner for the last 7 months. There were many days the coldest it would get in our unit was 78 degrees and the AC would run nonstop. Every repair person told us the unit was not repairable & needed to be replaced. We sent at least 10 emails and had 5 in person talks with management trying to get our AC fixed. After 7 months without proper Air Conditioning, we decided to move out. A friend of ours who lived here did not have a functioning refrigerator for 4 months. His food would regularly spoil. Many other residents also had problems w/ their AC units.

5. MANANGMENT: Horrible. A rotating door of people who come and go. I think we had about 6 or 7 leasing/property managers. The current one is the absolute worst. Rude, unresponsive, inconsiderate, and unprofessional are all terms that come to mind.

6. MARIJUANA SMOKE: The smoke would billow up all day / every day / around the clock. It would even come up and through the floor around the HVAC unit.

7. SECURITY DEPOSIT: Like everyone else has stated, they don't send your security deposit back. It's been months and no check. They won't answer your calls or respond to 6 emails. Lee mas

Lived at The Strand for 1.5 years. Loved the location and amenities. Maintenance responsiveness is very poor, I had many leaks from the dishwasher before I could get anyone to fix/replace it. My security deposit was never refunded. Jason the property manager said that corporate had not released it and "he didn't know why." Called many times and was given the same runaround. Would not live here again since they are taking security deposits without actually having a reason for doing it. CBM... Holdings is trash, I would definitely find another company to rent from, that won't be shady and illegally take your money. For me, legally it was not worth fighting it because my legal fees would have been about the same as my deposit, but for those who have over $500 deposit, I would seek legal action. Lee mas

I am not one to post reviews online, but I feel compelled to do so. In an age where people take to the internet to complain and vent, those that have positive experiences rarely share. My family and I moved to The Strand in West Palm Beach sight unseen. An anxious, nervous, and excited family were met with professional and responsive staff. From start to finish, the staff took the time to FaceTime us anytime we wanted to see the place. Yes, they wanted to lease the unit. But, the care and... compassion from the staff made the experience world class. We have been here for almost a year now and still feel blessed to be part of such a great building. From the front desk security, to maintenance, to the building manager, everyone does their best to make the Strand a home. Lee mas

I lived at The Strand for almost 4 years. I was a great tenant, friends with all of my neighbors and ALWAYS paid my rent on time. My lease was up as of 1/31/21; I gave AMPLE notice to move out, cleaned the place up, and did a final walk through with the property manager, Jason, who told me I should receive the entire $2000 back. It is now June and I STILL HAVE NOT RECEIVED MY SECURITY DEPOSIT BACK. I’ve sent multiple emails, called off different phone numbers, left voicemails, and cannot get any... response back. (The one response I did get was a clerical error on their end, which Jason blamed on corporate, stating their records showed I didn’t pay January, 2021 rent; that issue was resolved in less than 24 hours when i provided the cashed check. I’ve been ghosted ever since.) I’m at the point that I truly believe this garbage team of people gets paid to NOT DO THEIR JOBS. Lee mas