The Pointe at Preston Ridge Apartamentos

I went to tour the townhome on Tuesday May 09, 2023. The price had gone up by Wednesday. But I kept checking because I really like the unit, I submitted my application yesterday for unit 1732 for move-in July 10th. I got a call this morning from Sophia, I believe that is her name asking for another pay stub, because my offer letter did not have a start date. I am currently moving from a contract position to a permanent position. My gross income is 3x times the rent as a contract employee. Later... this afternoon, I check their website and it said my application was denied. I have not received any verbal or written communication explaining that I was denied and why. I proceed to call the office twice trying to get an answer and I was told someone would call back me. What really annoys me is, I check the website again after they closed and the unit, I applied for is showing available. They never ran my credit, so I know I wasn't denied for that. Professionalism and Customer service is essential to any business, and you just don't people money and not communicate. If I was denial for a legit reason, I deserve to know in writing and verbally because it is good business ethics. Lee mas

I went to tour the townhome on Tuesday May 09, 2023. The price had gone up by Wednesday. But I kept checking because I really like the unit, I submitted my application yesterday for unit 1732 for move-in July 10th. I got a call this morning from Sophia, I believe that is her name asking for another pay stub, because my offer letter did not have a start date. I am currently moving from a contract position to a permanent position. My gross income is 3x times the rent as a contract employee. Later... this afternoon, I check their website and it said my application was denied. I have not received any verbal or written communication explaining that I was denied and why. I proceed to call the office twice trying to get an answer and I was told someone would call back me. What really annoys me is, I check the website again after they closed and the unit, I applied for is showing available. They never ran my credit, so I know I wasn't denied for that. Professionalism and Customer service is essential to any business, and you just don't people money and not communicate. If I was denial for a legit reason, I deserve to know in writing and verbally because it is good business ethics. Lee mas

Extremely poor!!!
When I visited for viewing the apartment, even though the apartment was empty for months, the staff had shown a 'show flat' and completely rejected my multiple requests to allow me to see the apartment that I had booked. They finally gave me the key 2 days before rental start date. I was absolutely SHOCKED seeing the apartment, it had never been maintained, all the items were rusted, dirty with pests. When I opened the attic door, it was horrible, and I could not go there due... to heath hazards. I complained to staff and she was extremely cool, asking me to movein like that and she will try to arrange maintenance team to visit if few weeks. I decided to stay in Hotel and withdrew my application. They are supposed to refund my application fees as well because they were selling an apartment which was not ready!!! I urge anyone renting at this property to be extremely careful before deciding to rent. I would say I am lucky to have withdrew before moving in even though I had to spend hefty amount for Hotel stay till I found another one! I wish I could attach the pics of the apartment here. Lee mas

The Leasing manager isn’t helpful at all no one answer the phones can never get any help with maintenance professionalism terrible it’s not a great place to live Has no structure If I could rated no stars I would

We have been here for 5 years + and every year which I have I have add issues with my A/C unit. They don't fix it - the Freon charge and move on. I opened a service request on Mar 15th 2021 but they yet to service the unit. Today's high is 83 degrees and its 80 degrees in my apartment. It is now Mar 27th 2021 - low and behold, it hasn't been fixed. This is by far the worse place I have every lived in and the minute I can split from this place will be the best thing I have done in 5 years.

Ref... #247-1 (in Aug 2018)
Ref #403-1 (in Aug 2018)
Ref #1466-1 Feb (2019)
Ref #1690-1 (Mar 2019)
Ref #2343-1 (May 2019)
Ref #3779-1 (Nov 2020)
Ref #4956-1 (Aug 2020)
Ref #4979-1 (Aug 2020)
Ref #6393-1 (Mar 2021)
Ref #6394-1 (Mar 2021)

Do you see the pattern? I do. If you "fix" this issue - please be prepared to return to my location in May & November to "fix" the unit. I would prefer to have this fixed indefinitely!

If you're here for a review
* Outside - there's bugs everywhere through the breezeway. On the walls, ceiling, staircases, external light and rails. They pressure wash it ONCE a year.
* There's tons of vehicles which do not run in front of buildings, forcing vehicles that do run to park one building over
* Poor exterior lighting at night (if you like feeling unsafe while traversing through the property at night. Although I believe they added a few (which they now charge for; yes you will be charged for the external lighting)
* Trash service (which you are charged for regardless if you use it or not) which was not optional.
* Fee's everywhere - you will be slapped with fees every where. (see above) and then some - please ask about all of them and their entirety. Some of them were implemented over time but add up.

Interior -
* Just renovated - was done in a hurry so you can see issues with the paint, cabinets and kitchen surfaces.
* The "paint" sprayed on the bathtub lifts, chips and end up and clogging the drain over time.
* The electrical plugs are upside down and do not seat your electronics securely (any slight tap will knock them out) unless the electronic device has a ground plug (3 pins vs 2)
* The carpet lifts over time and squeaks as you walk

Amenities -
* A pool - cool I guess?
* A gym - just renovated? I think its open(who knows)
* Dog area - theres rocks and sharp objects in it
* Kids play area - cool I guess, if you trust that its not fenced so nothing is stopping your kid from the steep drop to the street below

I am not impressed.
Lee mas