Artesian East Village Apartamentos

Roach infestation... they come and spray and not one bug is found dead, matter of fact they, roam even more

spite frequently posting during this pandemic that “Fogelman Cares” this company has not done much in the way of supporting residents during COVID-19. When a life change required me to make a decision, Fogelman offered me a renewal extension without clearly stating the caveat that I was agreeing to extend my lease as a month to month. Now my $961 apartment is going to cost me $1576 + a $100 moth to month fee for the days of 9/21-10-19 despite me giving them 60-days notice.

After having an... attorney review the lease, I see how they are legally allowed to do this but truly- is that morally sound? I highly suggest you do a critical review of your lease and it’s highly manipulative terms before signing. Shame on you, Fogelman.

As far as the property goes, shabby and fast renovations means lots of small annoyances as a tenant. The pedestrian security gate has not actually worked in over a year, but they are “working on it” at one point I was told that “someone could just jump the fence anyway, so why worry about the gate?”

Based on my experience as a company, at their best they’re incompetent and at their worst they’re manipulative, which is a shame because the property could be very nice. Lee mas

Living here continues to be disappointing. Maintenance seems lazy and incompetent, management leaves a lot to be desired, and the office staff(with the exception of one woman) is less than helpful while projecting nasty energy. From repeat issues with the air conditioner in the town home I’m currently renting that maintenance wasn’t skilled enough to correct, nor were they willing to replace the old a/c unit, to the bath/shower not working in the only full bathroom in the unit, maintenance has... been slow to respond. I’ve literally had to go to other places to bathe myself and my son. The manager’s response was,”are none of the other faucets working,” as to suggest we bathe ourselves in a sink. Living here is convenient to the city, but I’d live 30 miles out for better treatment. Lee mas

Paid up on all of my fees upon moving out. Eventually ended up being billed $600 for unpaid rent, which was most definitely paid. This came months later, I’m sure due to them hoping I would no longer have the paperwork. Sent them all of the bills/paperwork showing that it wasn’t owed multiple times, and never a single response from their end. They just kept billing me and threatening me legally. $600 now in collections thanks to Ashford East. I am far from the only person that has had this same... exact issue with them- search/ask around enough and you’ll see. Also, their “deposit” they took initially is also non-refundable, which they blatantly lied to me about. If you live there now, or have considered it- beware. Lee mas

I moved in about a couple of months ago and so far it has a huge bug infestation. Its just disgusting. The front office agents are useless. They always send emails about appointments about pest control but the exterminator never comes. When I want to speak with them its always a 10 minute wait or they never pick up the phone. The residents are pretty friendly and its a nice commute into the city. I guess I'll ride it out and see how the rest of my stay is