5/4/25
Infested with cockroaches
Avoid Marq on Ponce
I moved into Marq on Ponce in December 2024 and immediately had a serious roach problem — smoky brown roaches coming from the HVAC closet, not the outside. Maintenance installed weatherstripping twice, poorly, and pest control just sprays without actually addressing the source. I eventually had to seal vents myself with mesh and tape.
Both buildings have infestations. I even switched buildings — same issue. Roaches inside my lamp, multiple sightings per day. It’s disgusting... , and management doesn’t seem to care. I escalated to the regional manager, who said he’d “look into it,” but nothing changed.
Other problems:
• Power outages, sometimes followed by people squatting in the building.
• Guest parking is paid; if unpaid, cars get booted.
• If your permit isn’t visible, your own car gets booted too.
• Carpets are filthy, the halls smell awful, and it’s masked with cheap air freshener.
The only thing this place has going for it is the location. Everything else? Not worth the rent.
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Administrador de la propiedad en Marq on Ponce respondió a esta revisión
Hello – We appreciate this feedback, and we are disappointed to hear you have continued to experience this concern. I understand our team previously addressed this concern, and they felt it was resolved. Because this issue has continued, I would... advise you to reach out again at (888) 226-0742 so we can discuss a permanent resolution.
Additionally, we do our best to regulate parking and ensure everyone parks legally and follows our community parking policies, which includes not blocking handicap loading zones or fire lanes, always displaying a community parking permit, and following our guidelines for paid visitor parking. Regarding your concern about nonresidents on the property, we have not been made aware of this concern previously. If you encounter this concern again, please report this to the leasing office as soon as possible. While frustrating for residents and employees alike, power outages are ultimately out of our immediate control. Again, if you have any further questions, please reach out at your earliest convenience to the phone number referenced above. We appreciate your patience, and we hope to redefine your experience here at Marq on Ponce. Thank you, Maggie at CWS Customer Care